What are the responsibilities and job description for the Admissions Concierge position at Rose View Rehab and Care Center?
Schedule
Primary: 11:00 AM – 7:00 PM
Alternative schedule available: 10:00 AM – 6:00 PM
Full-Time position (Tuesday to Saturday)
Rose View Nursing and Rehabilitation Center is seeking a compassionate, organized, and service-oriented Admissions Concierge to serve as a welcoming and supportive point of contact for residents, families, and visitors. This full-time role plays a vital part in enhancing the overall experience by assisting with admissions, providing excellent customer service, and ensuring smooth communication throughout the facility.
The ideal candidate is professional, empathetic, and thrives in a healthcare environment with a strong focus on resident and family satisfaction.
Admissions Concierge Key Responsibilities
Resident & Family Support
Warmly welcome residents, families, and visitors and provide friendly guidance within the facility
Support new residents and their families during the admission and transition process
Address questions and concerns promptly and connect individuals with the appropriate departments
Foster a warm, respectful, and resident-centered atmosphere at all times
Care Coordination & Communication
Collaborate closely with nursing, admissions, social services, and the interdisciplinary team
Assist with coordinating appointments, meetings, and care-related communication
Help facilitate smooth transitions for admissions, transfers, and discharges
Maintain strict confidentiality of resident information in accordance with HIPAA and facility policies
Administrative & Concierge Support
Answer and professionally direct phone calls
Assist with documentation, scheduling, and general clerical tasks
Coordinate facility tours for prospective residents and families
Keep the front desk and common areas organized and welcoming
Admissions Concierge Qualifications
High school diploma or equivalent required
Prior experience in healthcare, concierge services, admissions, hospitality, or customer service preferred
Experience in a skilled nursing or rehabilitation setting is a strong plus
Excellent communication, interpersonal, and organizational skills
Professional demeanor with the ability to multitask effectively
Basic computer and administrative skills
Admissions Concierge Compensation & Benefits
Competitive hourly pay based on experience
Health, dental, and vision insurance for eligible employees
Paid time off and holiday pay
401(k) retirement plan
Comprehensive orientation, training, and growth opportunities
Rose View Nursing and Rehabilitation Center is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status.
If you’re a people-oriented professional who enjoys making a positive first impression and supporting families during important transitions, we encourage you to apply!
Apply now: Email your resume to Corporate Recruiter – Anais Paulino at APaulino@Accelahc.com Please include “Admissions Concierge Application” in the subject line. #Sponsor123