Service Assurance Specialist

Date Posted: 12/15/2025

Hiring Organization: Rose International

Position Number: 494611

Industry: Telecommunications

Job Title: Service Assurance Specialist

Job Location: Tampa, FL, USA, 33601

Work Model: Hybrid

Work Model Details: Onsite 3 day/week

Shift: Regular business hours

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 13

Min Hourly Rate($): 60.00

Max Hourly Rate($): 64.00

Must Have Skills/Attributes: Analytical Skills, Data Engineer, Grafana, Network Administrator, PowerBI, SS7

Experience Desired: Experience in a service assurance or related role (3 yrs); Proficiency in service management software and tools (5 yrs); Network and Internet Security, Ethernet, OSI 7-layer model (5 yrs); System Testing, Network/Communications Hardware, UNIX, Red Hat Enterprise Linux, Transaction Languag (5 yrs)

Preferred Education: Bachelor’s Degree

**C2C is not available**

Job Description

***Only qualified Service Assurance Specialist candidates located near Atlanta, GA or Dallas, TX or Tampa, Fl or Bridgeton (St. Louis), MO to be considered due to the position requiring an onsite presence. ***

Work Location Options:

• Atlanta, GA
• Dallas, TX
• Tampa, Fl
• Bridgeton (St. Louis), MO
  
  

Preferred Education

• Bachelor's degree, Information Technology, Computer Engineering, or a related field
  
  

Qualifications

• Minimum of 3 years of experience in a service assurance or related role
• Strong analytical skills and the ability to interpret complex data
• Excellent problem-solving abilities and attention to detail
• Proficiency in service management software and tools
• Strong communication and interpersonal skills
  
  

Preferred Skills

• Advance Troubleshooting Skills
• Network and Internet Security
• Ethernet
• OSI 7-layer model
• System Testing
• Network/Communications Hardware
• UNIX
• Red Hat Enterprise Linux
• Transaction Language (TL1)
  
  

Key Responsibilities

SERVICE ASSURANCE:

• Establish baseline pre-checks, including health of Media Gateway Control Function suites of Media Gateway hardware, SS7, Trunking, etc., using KPI and Network Management tooling, i.e. PowerBI, Grafana, PNM, NMA, NERS, SOIPS, GRANITE, RUBY, etc.
• Monitor and analyze service performance metrics across multiple planned maintenance activities in parallel throughout duration.
• Identify, investigate, diagnose and resolve network issues promptly, coordinating with relevant teams as necessary.
• Capture timeline of events should a network disruption take place.
• Develop and maintain service assurance documentation, including incident reports and performance summaries.
• Conduct post validation checks making sure that there are no changes in status of health, no abnormal releases, MGCF is taking calls and no anomalies or changes in KPI and Network tooling.
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
  
  

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).