Senior Salesforce Business Analyst

Date Posted: 07/01/2026

Hiring Organization: Rose International

Position Number: 503623

Industry: Government/Staffing

Job Title: Senior Salesforce Business Analyst

Job Location: Lansing, MI, USA, 48933

Work Model: Hybrid

Work Model Details: On-site 2 days per week

Shift: Mon-Fri 8:00 AM - 5:00 PM

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 15

Min Hourly Rate($): 54.00

Max Hourly Rate($): 60.00

Must Have Skills/Attributes: Azure, QA, SalesForce, Testing

Experience Desired: Experience as a Business Analyst (5 yrs); Experience as a BA working with applications built on salesforce (5 yrs); QA/Testing experience (5 yrs)

Required Minimum Education: Associate’s Degree

Job Description

***Only qualified Business Analyst candidates located near the Lansing MI area to be considered due to the position requiring an onsite presence***

Required Education

• Associate's Degree
  
  

Required Experience Knowledge Abilities And Skills

• Experience as a Business Analyst (5 years)
• Experience as a BA working with applications built on salesforce
• Experience in QA/Testing
  
  

Preferred Experience Knowledge Abilities And Skills

• Local State or Federal government experience
• Azure Devops
• FedRAMP
• HIPAA
• Nice CXone or other contact center suite
• Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective
• Familiar with industry standard (including Legacy Core and Emerging technologies) business process mapping and reengineering
• A certain degree of creativity and latitude is required
• Has knowledge of commonly used concepts practices and procedures within a particular field
• Familiar with relational database concepts and client-server concepts
• Ability to organize evaluate and present information effectively
• Ability to analyze synthesize and evaluate a variety of data for use in program development and analysis
• Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented
• Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word Excel PowerPoint Outlook)
• Ability to meet competing deadlines
• Strong data management skills
• Experience in process improvement project management and data management
  
  

This position functions as a behavioural health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements of complex strategic initiatives, including but not limited to the business processes housed in the BH CRM. This position coordinates and communicates with projects teams, other BH CRM staff, business owners, leadership, IT, and contractors to assist with operationalizing business processes into the BH CRM. This position will involve business process mapping, translating business needs into development requirements, creating program guidance, job aids, and webinar content and web-based trainings, and coordinating technical assistance learning sessions as directed. This position will also monitor program and account data.

Job Responsibilities

• Reviews analyze evaluates and prioritizes business and user needs
• Triage user requests and tickets assign priority and severity and communicate effectively to all stakeholders
• Maintain and prioritize CRM inbox communications
• Draft and send communications to users and specific audiences related to business process upgrades timelines system changes or anything relevant to the system
• Formulates systems to parallel overall business strategies
• Prepares solution options risk identification and financial analyses such as cost/benefit ROI buy/build etc
• Writes detailed description of user needs program functions and steps required to develop or modify computer programs
• Prepare and document Functional and Technical Specifications for reporting and data warehouse work Assist with business warehouse/intelligence support and enhancements
• Assist with developing and drafting RFPs
• Assist in deployment and management of end-user reporting tools and platforms
• Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions
• Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions
• Reviews analyze and evaluates business systems and user needs
• Formulates systems to parallel overall business strategies
• Relies on limited experience and judgment to plan and accomplish goals
• Performs a variety of tasks
• Works under general supervision; typically reports to a project manager
• Attends all BH CRM meetings as appropriate and assigned
• Assist QA/Testing team when required by volume of work
  
  

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).