Operational Readiness Program Assistant

Date Posted: 12/12/2025

Hiring Organization: Rose International

Position Number: 494592

Industry: Government

Job Title: Operational Readiness Program Assistant

Job Location: Boston, MA, USA, 02116

Work Model: Hybrid

Work Model Details: 2 to 3 days in the office

Shift: Monday to Friday 9 AM to 5 pm

Employment Type: Permanent

FT/PT: Full-Time

Min Hourly Rate($): 30.00

Max Hourly Rate($): 38.00

Must Have Skills/Attributes: Change Management, Documentation, Project Coordinator, Reporting, Stakeholders, Training

Experience Desired: Ability to support project testing, scheduling, and documentation (5 yrs); Ability to gather, organize, and analyze operational data and reports (5 yrs); Experience with change management, training support, or workforce development (2 yrs); Experience with project coordination or stakeholder management (2 yrs); Familiarity with transit systems, fare collection processes, or related Client initiatives (1 yrs)

Preferred Education: Bachelor’s Degree

**C2C is not available**

Job Description

***Only qualified Operational Readiness Program Assistant candidates located in the Boston, MA area will be considered due to the position requiring an on-site presence***

Preferred Education

• Bachelor’s degree
  
  

Required Skills, Experience And Abilities

• Ability to communicate professionally with stakeholders, vendors, customers, and co-workers
• Ability to gather, organize, and analyze operational data and reports
• Ability to support documentation (SOPs, Special Orders, publications, content creation)
• Ability to support project testing, scheduling, and documentation
• Ability to support organizational change and business continuity activities
• Ability to work varied shifts and locations as required
• Ability to manage multiple tasks and requests from various stakeholders
  
  

Preferred Skills, Experience And Abilities

• Experience supporting large-scale technology or operational transitions
• Experience with change management, training support, or workforce development
• Experience with project coordination or stakeholder management
• Familiarity with transit systems, fare collection processes, or related Client initiatives
• Experience preparing communications such as newsletters, announcements, and digital content
  
  

The Program Assistant for Operational Readiness will be responsible for supporting the Fare Revenue Department’s Operational Readiness team and various workforce development initiatives as the Client transitions to its new automated fare collection system. The role will assist with internal/external communications, change management, training, reporting, and stakeholder management.

Job Duties

• Assists with the implementation of training/education programs to fully inform various Client employee stakeholder groups of Fare Revenue related projects.
• Serve as liaison with Client stakeholders and vendors to ensure that training offerings and materials are sufficient and timely
• Assist with documentation related to operational needs such as Special Orders and Standard Operating Procedures as well as related publications such as newsletters, releases, email announcements, on-line content, intranet, and video as appropriate
• Respond to and support all Client staff requests regarding information related to the Client Charlie, AFC 2025, and other projects
• Assist with test phase initiatives ensuring all requirements are fully tested, documented and remain on schedule
• Gather operational data and reports to identify trends and assist the Operational Readiness team on necessary strategies for customer adoption of new technology
• Assist internal employee groups with the adoption of new work-flow processes and technology related to the implementation of Charlie, AFC 2025, and other projects
• Assist with the development and management of Authority-wide awareness, education, and transition campaigns
• Assist with providing regular project status updates and monitoring and reporting on the adoption of Charlie, AFC 2025, and other projects across various Client stakeholders groups
• Assists with the tracking of overall project progress
• Responds to and supports Client staff requests regarding the project to identify and mitigate risks proactively and escalate issues as needed
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a professional and courteous manner
• Assist in coordinating stakeholders, gathering information for, and the execution of organizational change and business continuity plans
• Work any and all shifts and / or locations as assigned or directed
• Perform related duties and projects as assigned
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
  
  

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).