What are the responsibilities and job description for the Help Desk Technician position at Rose International?
Date Posted: 10/23/2026
Hiring Organization: Rose International
Position Number: 509690
Industry: Government
Job Title: Help Desk Technician
Job Location: New York, NY, USA, 10004
Work Model: Onsite
Shift: Mon-Fri, 9am to 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 22.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Computer Literacy, Customer Service, Root Cause, Written Communication
Experience Desired:
Providing technical assistance to users via phone, email, chat, or in-person (2 yrs),
Actively monitoring and working on tickets submitted (2 yrs),
Installing, setting up, and configuring new hardware, software, and peripherals (2 yrs)
Required Minimum Education: Associate's Degree
Preferred Education: Bachelor's Degree
Job Description
Required Education:
Associate's degree in computer science, information systems, management systems, information technology, or cybersecurity
Preferred Education:
Bachelor's degree in computer science, information systems, management systems, information technology, or cybersecurity
Required Qualifications/Skills/Experience:
Two years of experience in Information Technology and Customer Service
Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
Good analytical and logical reasoning skills to identify root causes of problems.
Excellent verbal and written communication skills to explain complex technical concepts to non-technical users.
Patience, empathy, and a focus on customer satisfaction.
Ability to manage tasks, prioritize requests, and maintain detailed records.
Ability to work under pressure and in a fast-paced environment.
Job Duties:
Providing technical assistance to users via phone, email, chat, or in-person.
Actively monitoring and working on tickets submitted in the JIRA ticketing system.
Installing, setting up, and configuring new hardware, software, and peripherals.
Diagnosing and resolving hardware, software, and network issues for end-users.
Documenting technical problems, resolutions, and user guides for future reference.
Other duties as assigned.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 509690
Industry: Government
Job Title: Help Desk Technician
Job Location: New York, NY, USA, 10004
Work Model: Onsite
Shift: Mon-Fri, 9am to 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 22.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Computer Literacy, Customer Service, Root Cause, Written Communication
Experience Desired:
Providing technical assistance to users via phone, email, chat, or in-person (2 yrs),
Actively monitoring and working on tickets submitted (2 yrs),
Installing, setting up, and configuring new hardware, software, and peripherals (2 yrs)
Required Minimum Education: Associate's Degree
Preferred Education: Bachelor's Degree
Job Description
Required Education:
Associate's degree in computer science, information systems, management systems, information technology, or cybersecurity
Preferred Education:
Bachelor's degree in computer science, information systems, management systems, information technology, or cybersecurity
Required Qualifications/Skills/Experience:
Two years of experience in Information Technology and Customer Service
Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
Good analytical and logical reasoning skills to identify root causes of problems.
Excellent verbal and written communication skills to explain complex technical concepts to non-technical users.
Patience, empathy, and a focus on customer satisfaction.
Ability to manage tasks, prioritize requests, and maintain detailed records.
Ability to work under pressure and in a fast-paced environment.
Job Duties:
Providing technical assistance to users via phone, email, chat, or in-person.
Actively monitoring and working on tickets submitted in the JIRA ticketing system.
Installing, setting up, and configuring new hardware, software, and peripherals.
Diagnosing and resolving hardware, software, and network issues for end-users.
Documenting technical problems, resolutions, and user guides for future reference.
Other duties as assigned.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Salary : $22