What are the responsibilities and job description for the Call Center Service Representative - Junior position at Rose International?
Description :
Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary
- Office Location (if remote, please provide the Client Site address) : ONSITE ONLY
- Any Travel for this role? : No
- Percentage of Travel? N / A
- Specific Details around travel including locations, frequency, different locations throughout the same day, etc.
- Remote Options (Fully Remote, Partially Remote, Client Onsite) : NO
- If Onsite
- Parking Situation : Free Parking
- Dress Code : Business Casual
- Required Level of Education and Preferred Level of Education : High School
- How many years of related experience are you looking for in your ideal candidate? 6 months-1 year preferred in Call center / Scheduling environment
Part Time : 9AM - 1PM shift (Mon, Tues, Wed) and 1PM - 5PM shift (Mon, Thurs, Fri)
Specific Systems Knowledge Preferred : Microsoft suites (outlook, teams, SharePoint), EPIC (healthconnect)
