What are the responsibilities and job description for the Concierge position at Rose Glen Manor?
Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?
Rose Glen Manor is seeking a dedicated Concierge to assist residents and visitors at Rose Glen Manor, ensuring a high level of service and enhancing the overall experience for everyone in our community.
Why Join Rose Glen Manor?
At Rose Glen Manor, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:
- Competitive pay rates
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Ongoing professional development opportunities
- Company-paid life insurance
- Company-paid Employee Assistance Program
Essential Duties and Responsibilities:
- Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
- Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
- Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
- Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
- Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
- Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
- Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
- Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.
Qualifications:
- High school diploma or equivalent (required)
- Previous customer service or concierge experience (preferred)
- Strong communication, interpersonal, and organizational skills
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Compassion for and a desire to work with the elderly
- Professional appearance and demeanor
- Proficiency with office equipment and software, including Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
If you’re a personable, organized, and service-oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at Rose Glen Manor!