Field Services Technician-Mobile Electronics Installer

About Rosco Vision

Rosco is a leading manufacturer of vision safety solutions for the bus and truck vehicle marketplace. Our products range from mirrors and visors to digital vision technologies, including cameras, sensors, monitors, and collision avoidance systems. Our products are found in commercial trucks, buses, and vans, specialty and military vehicles, industrial equipment, and more. From last mile delivery of our most precious cargo--our children and students--to life critical supplies and food, Rosco is making the driving environment safer.

Rosco values its employees and offers competitive wages and benefits, including medical, dental, and vision insurance, generous PTO, and a 401(k)-retirement plan. We are centrally located in New York's metropolitan area and a mere two blocks from the Jamaica train station.

Position Summary

The Field Service Engineer is responsible for providing on-site technical support, maintenance, repair services, and installation for equipment or systems. The role involves diagnosing and resolving mechanical, electrical, and software-related issues to ensure optimal equipment performance and customer satisfaction. The Field Service Engineer serves as the technical expert, providing training and recommendations to customers while maintaining high levels of professionalism efficiency.

Requirements

Primary Responsibilities

Installation and Maintenance:

• Install, calibrate, and commission new equipment or systems at customer sites.
• Perform scheduled preventive maintenance and ensure equipment operates at peak performance.
• Troubleshoot and repair mechanical, electrical, and software issues on-site and remotely.

Technical Support:

• Provide technical support and guidance to customers, answering questions and resolving issues promptly.
• Document and report service activities, including diagnosis, repair actions, and parts usage.
• Collaborate with internal engineering and support teams to address complex technical problems.

Customer Training and Relationship Management:

• Train customers on proper equipment use, maintenance, and safety procedures.
• Build and maintain strong relationships with customers, ensuring high levels of satisfaction.
• Provide feedback and recommendations to customers regarding equipment upgrades or improvements.

Compliance and Safety:

• Follow all safety protocols and company procedures while working on-site.
• Ensure compliance with industry standards and regulatory requirements.
• Conduct risk assessments and address potential hazards during field service activities.

Continuous Improvement:

• Identify recurring issues and provide input for product or process improvements.
• Stay updated on the latest technology, tools and best practices related to equipment or systems.
• Participate in training sessions to enhance technical skills and product knowledge.

Travel and Logistics:

• Travel to customer locations as required, sometimes on short notice.
• Manage tools, equipment, and inventory necessary for on-site service work.
• Ensure timely arrival at service sites and efficient completion of tasks.
• Must have personal vehicle (milage is reimbursable at Federal guidelines).

Education and Experience:

• High School Diploma, Technical Training is a plus.
• Three (3) years of experience in field service, maintenance, or a related field.
• Proficiency in diagnosing and repairing mechanical, electrical and software systems.
• Strong knowledge of tools, schematics, blueprints, and diagnostic equipment.
• Willingness to travel extensively and work flexible hours, including weekends if needed.

Required Skills & Abilities:

• Certifications such as MECP (Mobile Electronics Certified Professional) or equivalent years of experience.

Physical Requirements:

• Prolonged periods of standing or walking
• Must be able to lift up to 35 pounds at a time
• Must be able to access and navigate all areas of the facility
• Must be able to stand, bend, crawl, stretch, lay, and squat
• Must be able to withstand high and low temperatures if applicable

Summary

Benefits:

• Medical, Dental and Vision Insurance
• Voluntary Life
• Retirement
• Paid Time Off
• 9 to 11 Paid Holidays per year
• Centrally located--one block from LIRR/Subway Jamaica

Equally Opportunity Statement

Rosco Vision provides equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by law. This policy applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are thankful for all that our military service members do for our country and encourage veterans to apply for available positions at Rosco.