Customer Support Representative

Position Overview: To deliver exceptional customer service by accurately processing orders, providing timely product information, and ensuring a positive customer experience across all interactions.

Job Summary

·       Professionally manage a high volume of customer orders and inquiries via phone, email, and other electronic channels.

·       Deliver service that meets or exceeds customer expectations.

·       Provide current product information and ensure accuracy when orders are entered and processed.

·       Serve as a liaison between customers and internal departments, including sales, technical support, product management, purchasing, production, dispatch, and accounting.

·       Work effectively in a fast-paced, high-volume environment.

·       Resolve customer issues promptly, professionally, and efficiently.

·       Document customer inquiries, concerns, interactions, and transactions accurately.

·       Coordinate purchase order processing, verify inventory availability, and track billing and delivery status.

·       Perform other duties as assigned by management.

Competencies/Behaviors

·       Customer Service: Responds promptly to customer inquiries, resolves conflicts professionally and patiently, and remains calm under pressure.

·       Interpersonal Skills: Demonstrates courtesy, flexibility, and a service-oriented approach while building trust and maintaining strong relationships.

·       Communication: Communicates clearly and professionally by phone and email, listens attentively, asks relevant questions, and writes effectively.

·       Attention to Detail: Maintains a high level of accuracy and thoroughness in all work.

·       Time Management: Manages time effectively, meets productivity standards, and completes work in a timely manner.

·       Problem Solving: Identifies issues, gathers relevant information, evaluates options, and implements effective solutions with minimal supervision.

·       Teamwork: Contributes to a positive team environment, treats others with respect, and upholds company values, policies, and procedures.

·       Professionalism: Demonstrates tact, accountability, follow-through, and the ability to build effective working relationships internally and externally.

·       Technical Aptitude: Demonstrates willingness to learn, improve job knowledge, and apply training effectively.

·       Productivity and Quality: Produces accurate, thorough work while meeting performance expectations and deadlines.

Education and Experience

·       Proficiency with Microsoft Office and standard internet-based applications.

·       1 years of customer service experience preferred.

·       Industry experience or product knowledge is a plus; training will be provided for the right candidate.

"Rosco leads with innovative solutions allowing creative people to achieve their vision while creating a compelling culture and sustainable growth"

Founded in 1910, Rosco is the premier expendables, equipment, and product manufacturer for theatre, film, television and architectural
environments. Rosco's products have won numerous awards including five Academy Awards, 3 Emmy Awards and dozens of
industry commendations for excellence. For more information about Rosco visit www.rosco.com