What are the responsibilities and job description for the Shift Lead position at Rosati's Pizza - Rhinelander?
Benefits:
- Employee discounts
- Opportunity for advancement
Rosati’s Pizza is ‘Chicago’s Greatest Thin Crust Pizza’ company built on family values, work ethic, and teamwork. At Rosati’s, our passion runs deep for our food, our team members, and our customers. Authentic Italian food matched with authentic, genuine people is the Rosati recipe.
Most Rosati’s Pizza locations are locally owned and operated by entrepreneurial, franchised Operators. A range of Team Member opportunities exists at each restaurant, including front-of-house, back-of-house, and leadership roles.
Our aim is to serve guests and communities well, and we know that starts with people. Creating a positive and productive place to work is important to both Rosati’s Pizza and our franchisees.
Job Summary:
To succeed as a Shift Lead at Rosati’s Pizza, you must be self-motivated, friendly, and responsible with strong leadership qualities as well as a sense of humility and a willingness to roll up your sleeves to assist your staff whenever needed. You will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer service standards.
We will expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have memorable experiences with Rosati’s.
Responsibilities:
- Coordinate daily front and back of the house restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Promote the brand in the local community through word-of-mouth and events
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Qualifications:
- Proven customer service experience
- Extensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and staff
- Strong leadership, communication, motivational and people skills
- Acute financial management skills
- You must be committed to improvement, both in the operations of your assigned restaurant as well as in your own personal and professional development
- Possess the ability to motivate your staff in a positive and creative manner
Benefits/Perks:
- Competitive Hourly Wages
- Friendly, Team-Oriented Environment
- Excellent Growth Opportunities
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rosati's Pizza.