What are the responsibilities and job description for the Customer Service & Operations Specialist position at ROSA CLARÁ GROUP?
Join Our Team as a Customer Service & Operations Specialist!
At Rosa Clará Group, we believe that Customer Service & Operations is the heartbeat of our company. We rely on our dedicated employees to deliver outstanding support to our customers and maintain the highest standards of service. If you're passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you!
Location: 4 Henderson Drive, West Caldwell, NJ 07006
Basic Purpose:
- Work in a fast-paced environment responding to inbound and outbound activities using multiple modes of communication. Act as an advocate to the client handling and solving inquiries following appropriate processes. Follow-up with clients on issues that cannot be resolved immediately.
- Provide the best customer service to build a long-lasting relationship with customers.
Position Responsibilities
- Customer service focus with a professional attitude and excellent listening skills
- Excellent verbal and written communication skills
- Utilize appropriate soft skills and customer service skills to handle a broad range of issues and escalations
- Provide prompt, courteous assistance to inquiries from various modes of communication
- Following acceptable department process deliver an appropriate response to inbound and outbound tasks
- Able to handle multiple tasks and work in a fast-paced environment always displaying a professional attitude.
- Attentive to detail with the ability to read and follow standard operating procedures and departmental processes.
- Ability to follow directions and take instruction from others
- Report client concerns using established protocols
- Escalate issues as appropriate using established protocols
- Identify and escalate priority issues through proper channels
- Utilize interpersonal skills to interact effectively with other team members and clients
- Actively participant in team meetings and training
- Document details of tasks completed and maintain complete and accurate records
- Understand the importance of Quality Service and how it is measured
- Consistently meet or exceed performance standards, attendance, and schedule adherence
- Performs other duties as required to meet business requirements.
- Able to participate and assist in other office administrative tasks
- Consistent in follow-ups until cases are solved
- Constant communication with Spain regarding order/production/issue cases.
Requirements
- Languages required: Spanish and English.
- Education required: Highschool
- 2 years of experience in Customer Service .
- Software: Outlook, M3, Qlickview, Important to be well trained in Excel and Word.
- Multitask person, detailed and organized.
Be part of a team that makes a difference every day!