What are the responsibilities and job description for the Customer Support Executive position at ROS Research?
Job Title : Customer Support Executive
Experience : 1-2 Years
Location: Santa Monica, California, United States
Compensation: $20 - $28 per hour
Key Responsibilities
· Place outbound calls using a predictive dialer system.
· Follow standardized scripts to conduct surveys and record responses.
· Record responses accurately in digital systems.
· Maintain respondent confidentiality and follow ethical guidelines.
· Meet daily and weekly productivity goals (e.g., completed surveys).
· Handle refusals and objections professionally and respectfully.
Required Skills
· Minimum 1 year of experience in a call center, customer service, or telephone interviewing role.
· Clear and professional verbal communication skills.
· Basic computer proficiency and typing accuracy.
· Ability to follow instructions and work independently.
· Prior call center or customer service experience preferred but not required.
Salary : $20 - $28