Senior Business Application Analyst

Job Summary:

Identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Help define and implement IT policies, procedures and best practices. This position will be involved in many aspects of IT supporting our entire organization - Major areas Include

• Business Application Support, Integration, and Management of MRP, ERP, and WMS as well as complementary solutions (Crystal, SQL, SSRS, Power-BI, eCommerce, etc.)
• IT Project Management, Help Desk, and End User Hardware & Software Support

Essential Functions and Responsibilities:

Effectively implement, support, and maintain technologies that bring the best value to the Businesses in alignment with business strategy, tactics and initiatives. Manage the deployment, monitoring, maintenance, development, upgrade, training and support of related systems and peripherals in a 24/7 production environment.

• Work independently, one-on-one, or in team settings as needed to accomplish goals
• Champion solutions to address business needs through technology (eg. risk, cost, & ROI)
• Develop & implement new projects, policies, and processes to improve profitability
• Protect the integrity, confidentiality, and availability of company information
• Provide ongoing coverage and support (includes 24/7 on-call for critical events)
• Conceptualize & communicate IT capabilities to guide continuous improvement efforts
• Provide training to team members in the use of technology where needed
• Act as a liaison for third party support and perform other duties as assigned

Education, Experience, and Qualifications:

Experienced IT professional skilled in a variety of disciplines and able apply those skills in a dynamic fast paced environment while delivering exceptional customer service to those we support. Qualified candidates must have a strong understanding of manufacturing, warehousing and financial (O2C) processes while enjoying variety in their daily work.

• High School Diploma or GED equivalent with an Associates or Bachelor’s degree in IT field required
• Eight to ten years related work experience preferred (less experience may also be considered)
• Proven organizational, analytical, problem-solving, and project management skills
• Must possess a high level of self-motivation with keen attention to detail
• Strong customer service mind-set with the ability to work with all levels of employees
• Excellent written, verbal, interpersonal, and business communication skills. Candidates must be able to present ideas in business-friendly and user-friendly language
• Willingness and ability to support team members and equipment outside a traditional office setting including those out-of-state (some travel may be required)
• Ability to learn new technologies with limited guidance and minimal training
• Strong technical knowledge with broad understanding of Microsoft environment
• Ability to understand applications from the user perspective and the developer mindset
• Proficient in industry-standard tools and best practices
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Prior technical experience with WMS, MRP, CRM, EDI, B2B, and ERP implementations
• Must be a self-starter able to handle multiple concurrent projects with limited oversight
• Ability to work in a stationary position typical of an office environment
• Physical activity includes sitting, walking, talking, hearing, handling, reaching, and feeling. Occasional need to lift up to 70 pounds and utilize ladders to reach equipment
• Must be punctual and maintain a professional appearance