What are the responsibilities and job description for the Patient Service Representative position at Roper St. Francis Healthcare?
Company Description Roper St. Francis Healthcare is a not-for-profit health system serving communities across the Lowcountry with nearly 700 beds and more than 120 facilities and services in four counties. The system includes Roper Hospital, Bon Secours St. Francis Hospital, Mount Pleasant Hospital, and Berkeley Hospital, supported by an active medical staff of more than 1,000 doctors in almost every specialty. Roper St. Francis Physician Partners expands care through a network of more than 200 physicians providing primary care and 20 subspecialties. The health system is regularly recognized for excellence in patient care by national organizations such as BlueCross BlueShield, U.S. News & World Report, and others. With nearly 7,000 employees, Roper St. Francis Healthcare is Charleston’s largest private employer and is known for strong patient and physician satisfaction.
Role Description The Patient Service Representative is a full-time, on-site role located in Mount Pleasant, SC. This role is responsible for greeting and registering patients, verifying demographic and insurance information, and ensuring accurate entry of data into the medical office systems. Daily tasks include scheduling and confirming appointments, answering and directing phone calls using professional phone etiquette, and assisting patients with check-in and check-out procedures. The Patient Service Representative also coordinates with clinical and billing teams, collects copayments and balances as needed, and supports patients by answering basic questions and providing clear information about practice processes. The role requires consistent attention to detail, a focus on patient experience, and adherence to confidentiality and compliance standards.
Qualifications
- Candidates should possess skills in appointment scheduling and managing patient flow in a medical office setting.
- Candidates should possess strong phone etiquette and customer service skills for handling high volumes of patient calls.
- Candidates should possess knowledge of insurance verification processes and basic billing procedures.
- Candidates should possess familiarity with medical terminology and the operations of a medical office.
- High school diploma or equivalent required; experience in a healthcare or front desk role preferred.
- Proficiency with electronic health records and standard office software, with accurate data entry skills.
- Strong interpersonal, communication, and problem-solving skills; ability to work in a fast-paced, team-oriented environment.
- Commitment to patient-centered service and maintaining confidentiality in compliance with HIPAA and organizational policies.