What are the responsibilities and job description for the On Call Guest Support Specialist position at ROOTS Young Adult Shelter?
ROOTS is seeking an On-Call Guest Support Specialist (GSS) overnight position that directly supports shelter guests during their nightly stays. This position is responsible for maintaining a safe, inclusive, and structured shelter environment for up to 45 young adults every night. The GSS must be able to build relationships with shelter guests and colleagues in an often busy and chaotic environment. All staff who work at ROOTS must also be intentional with their selfcare to minimize the effects of being exposed to the firsthand and secondary trauma associated with homelessness and supporting folks experiencing crisis.
JOB TITLE: On Call Guest Support Specialist REPORTS TO: Program Supervisor POSITION STATUS: Part Time
SCHEDULE: Minimum 13 hours per month (0-3 additional hours per week outside of shelter.) No guaranteed schedule or number of hours.
COMPENSATION: $26.39 per hour
LOCATION: 207 10th Ave E, Seattle, WA 98102
BENEFITS: Employee Assistance Program Union-represented position under OPEIU Local 8 ROOTS is an equal opportunity employer. LGBTQ , persons of color, and bilingual candidates encouraged to apply. ROOTS Young Adult Shelter partners with young adults on their journey to stability.
POSITION SUMMARY: ROOTS is seeking an On-Call Guest Support Specialist (GSS) overnight position that directly supports shelter guests during their nightly stays. This position is responsible for maintaining a safe, inclusive, and structured shelter environment for up to 45 young adults every night. The GSS must be able to build relationships with shelter guests and colleagues in an often busy and chaotic environment. All staff who work at ROOTS must also be intentional with their selfcare to minimize the effects of being exposed to the firsthand and secondary trauma associated with homelessness and supporting folks experiencing crisis.
ESSENTIAL DUTIES AND RESPONSIBILITIES REQUIREMENTS Provide proof of completed COVID-19 vaccination as defined by the CDC.
QUALIFICATIONS
- Solid understanding of issues related to systemic racism, poverty, and homelessness
- Demonstrated ability to work effectively in an anti-racist, harm-reduction, equity-oriented service organization
- Demonstrated ability to manage conflict through a trauma-informed lens
- Communicate proactively and respectfully with PS’s, GSS’s, fellow VS’s, volunteers, Leadership Team, and organizational partners.
- Exceptional interpersonal skills with the ability to build rapport with a diverse group of individuals, including those experiencing mental health and substance use conditions
- Strong self-starting skills that reflect ability to perform and prioritize multiple tasks under pressure
- Proficiency with Microsoft 365 software, like Outlook, Word, SharePoint, Teams, and OneNote with willingness and comfort in learning new systems
PREFERRED QUALIFICATIONS
- Bilingual
- Personal or professional experience with homelessness and affiliated fields
- Current or previous volunteer or employment experience at ROOTS
Pay: $26.39 per hour
Expected hours: 1.0 – 13.0 per week
Benefits:
- Employee assistance program
- Paid time off
Work Location: In person
Salary : $26