Office Assistant (Bilingual - English/Spanish)

Rooted in positive transformation, Roots Management Group is an integrated manufactured housing community (MHC) investment and management company focused on increasing the availability of best-in-class housing options people can afford. Founded in 2017, we operate communities nationwide through community development, strategic capital investment, and hands-on management. Our culture is guided by our ROOTS core values—Respect, Ownership, Opportunity, Teamwork, and Sincerity—creating an environment where team members are empowered to grow, take accountability, and make a meaningful impact.

What we are looking for:

Join our dynamic team as a full-time Office Assistant and embark on a rewarding journey towards becoming a future leader in Property Management. Collaborating closely with our Community Manager, you'll gain invaluable experience and mentorship to ascend to managerial roles.

The ideal candidate possesses a background in property management or similar office environments, demonstrating proficiency in essential Microsoft applications. Detail-oriented and dedicated to delivering exceptional customer service, you'll play a pivotal role in ensuring resident satisfaction. If you're ready to elevate your career and thrive in a supportive environment, we encourage you to apply.

Responsibilities will include:

• Assisting with growing and maintaining community occupancy, overseeing the sales of on-site homes, facilitating the lease process, and managing site reservations (if applicable)
• Supporting marketing efforts for available homes and any community needs
• Showing homes and conducting community tours to potential residents and providing standard information on all available units
• Collecting monthly rent and fees, posting payments, processing checks, and supporting delinquency management through timely communication and follow-up
• Utilizing property management systems and CRM platforms for leads, sales, inventory, communications, customer information, and resident ledgers – ensuring systems are up to date while maintaining confidentiality
• Participating in the preparation and execution of notices and eviction proceedings in accordance with Root’s policies and all applicable laws
• Assisting with the move-in and move-out process to ensure homes are prepared for sale or rent
• Providing daily resident relations, including answering phones, responding to emails and walk-ins, resolving resident concerns and inquiries, and fostering positive resident experiences
• Being involved in the planning and hosting of resident events to support community engagement and retention
• Performing administrative tasks such as filing, data entry, reporting, and record keeping
• Collaborating with the Community Manager on various special projects
• Other tasks as needed or assigned by management

Requirements and expectations:

• Experience in property management or an office environment of sorts preferred
• Valid driver’s license and reliable transportation
• Bilingual (English/Spanish) required
• Proficiency in basic Microsoft applications
• Obtaining and holding a MH sales license may be required depending on state laws
• Excellent organizational and problem-solving abilities with a keen attention to detail
• A strong willingness to learn
• Experience using Property Management Software’s is a plus

Schedule: The work schedule and availability for emergency on-call duty may vary depending on the specific location/community.

Additional Information / Benefits:

• Medical, Dental, and Vision insurance plans
• 401(k) with company match
• Cell phone reimbursement 
• Short- and Long-Term Disability
• Basic Life & Accidental Death Insurance
• Health Savings Account (HSA)
• Paid holidays
• Paid Time Off (PTO)
• Paid parental leave
• Career growth and advancement opportunities
• High-energy company with a friendly, supportive team environment

Benefits are offered to eligible full-time employees.

To be considered for employment, candidates must pass a pre-employment background check and drug test. We thank all applicants for their interest in joining our team.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Property management: 1 year (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $18 - $20