What are the responsibilities and job description for the Guest Experience & Hospitality Coordinator position at ROOTS Academy?
Department: Music
Reports To: Program Director
Status: Part-Time
Location: ROOTS Academy, Franklin, TN
🌟 Make a Lasting Impact with Every First Impression
At ROOTS Academy, we believe that every family interaction is an opportunity to build trust and create belonging. As our Guest Experience & Hospitality Coordinator, you’ll be the heartbeat of our studio — the first smile, the warm presence, the helpful voice that shapes how our students and families experience ROOTS.
This role is much more than front desk coverage — it’s a hospitality-driven position designed for someone who thrives in meaningful interactions, brings positivity to every conversation, and takes pride in managing the flow of a high-traffic, relational environment. You’ll support families, coordinate with our admin and scheduling teams, and help make the music program feel like a second home.
If you love making people feel seen and supported, and you’re energized by helping others and managing organized chaos with a smile — this is the job for you.
🎯 What You’ll Be Responsible For
đź‘Ą Guest Hospitality & Lobby Experience
🧠Communication & Coordination
🧼 Studio Presentation & Space Management
🎪 Event & Logistics Support
🧠You will thrive in this role if you are:
If you love creating a clean, kind, welcoming environment and thrive when you get to support others, we’d love to meet you. Apply now and let us know how your strengths align with this hospitality-forward role at ROOTS Academy!
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Reports To: Program Director
Status: Part-Time
Location: ROOTS Academy, Franklin, TN
🌟 Make a Lasting Impact with Every First Impression
At ROOTS Academy, we believe that every family interaction is an opportunity to build trust and create belonging. As our Guest Experience & Hospitality Coordinator, you’ll be the heartbeat of our studio — the first smile, the warm presence, the helpful voice that shapes how our students and families experience ROOTS.
This role is much more than front desk coverage — it’s a hospitality-driven position designed for someone who thrives in meaningful interactions, brings positivity to every conversation, and takes pride in managing the flow of a high-traffic, relational environment. You’ll support families, coordinate with our admin and scheduling teams, and help make the music program feel like a second home.
If you love making people feel seen and supported, and you’re energized by helping others and managing organized chaos with a smile — this is the job for you.
🎯 What You’ll Be Responsible For
đź‘Ą Guest Hospitality & Lobby Experience
🧠Communication & Coordination
🧼 Studio Presentation & Space Management
🎪 Event & Logistics Support
🧠You will thrive in this role if you are:
- A warm, relational host who makes people feel at home
- A proactive team player who communicates early and often
- Someone who stays calm under pressure and finds solutions fast
- A naturally observant person who notices details and patterns
- A positive attitude and presence that lifts the lobby atmosphere
- A servant-hearted team member who believes no task is beneath them
- Customer service, front desk, hospitality, education, or youth programs
- Afternoons and evenings required (Monday–Friday, 2:00–9:00 PM)
- Occasional Saturdays for events, camps, and performances
- Typical shifts range 6–7 hours depending on season and studio needs
If you love creating a clean, kind, welcoming environment and thrive when you get to support others, we’d love to meet you. Apply now and let us know how your strengths align with this hospitality-forward role at ROOTS Academy!
Powered by JazzHR
akU3UNEL19