What are the responsibilities and job description for the Office Administrator & Customer Service Representative position at rooted?
Office Administrator & Customer Service Rep
Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly Office Administrator / Customer Service Representative to be the heartbeat of our daily operations.
As the first point of contact for our clients, you’ll play a critical role in ensuring our crews are where they need to be and our customers are happy with their Archway experience.
Key Responsibilities
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Customer Service/Communication: Communicate directly with customers via phone and in person. You’ll answer questions, provide service information, and resolve any issues with a helpful, positive attitude.
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Logistics & Scheduling: Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners.
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Financial Administration: Handle collections by professionally following up on outstanding invoices and processing customer payments accurately.
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Inbox Management: Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered.
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Data Integrity: Maintain precise customer records, service logs, and internal communication notes.
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Team Liaison: Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes.
Required Skills & Qualifications
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Stellar Communication: Excellent verbal and written skills are a must.
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Multitasking Pro: Ability to stay calm and organized in a fast-paced, seasonal environment.
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Tech-Savvy: Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus.
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Problem Solver: A knack for conflict resolution and finding solutions on the fly.
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Detail-Oriented: You’re someone who double-checks the small things to ensure the big things run smoothly.
Schedule & Compensation
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Hours: Monday – Friday, 8:00 AM to 4:00 PM.
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Pay Range: $20 – $22 per hour (based on experience).
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Location: Proudly based in St. Louis, MO.
Salary : $20 - $22