What are the responsibilities and job description for the Administrative Assistant position at Root & Rise Psychotherapy?
Behavioral Health Administrative Support Specialist
Root & Rise Psychotherapy, Caribou, ME
$18.00 – $23.00 per hour | Full-time or Part-time (30–40 hrs./week) location Caribou, Maine
Make a meaningful impact—every single day.
At Root & Rise Psychotherapy, we believe that the patient experience begins the moment someone reaches out for help. We’re looking for a compassionate, detail-oriented Behavioral Health Administrative Support Specialist to be that first welcoming voice and a vital part of our care team.
If you enjoy supporting others, thrive in an organized environment, and want your work to directly contribute to client well-being, we’d love to meet you.
What You’ll Do
- Welcome and support new clients by scheduling appointments and completing intake registration
- Verify insurance coverage and help clients understand their benefits
- Support clinicians with day-to-day administrative tasks that keep care running smoothly
- Manage provider credentialing (CAQH, Medicare, Maine Care, commercial insurers)
- Track and follow up on insurance claims, including resolving denials and unpaid balances
- Communicate with insurance companies to ensure accurate, timely reimbursement
What You Bring
- Experience in a medical or behavioral health office (billing, coding, or credentialing a plus)
- Familiarity with EMR/EHR systems
- Strong attention to detail and organizational skills
- Clear, professional communication and a team-oriented mindset
- Commitment to confidentiality and client-centered care
Why Join Root & Rise?
- Be part of a small, collaborative team that values your contributions
- Meaningful work that supports mental health and community well-being
- Flexible scheduling to support work-life balance
- 401(k) with company match
- Health insurance options
Who You Are
You’re someone who takes pride in keeping things organized, enjoys helping people navigate systems that can feel overwhelming, and wants to be part of a mission-driven practice. You understand that behind every phone call or claim is a person seeking support—and you care about making that experience positive.
Salary : $18 - $23