What are the responsibilities and job description for the Lead Medical Front Desk Receptionist position at Root Cause Medical Clinic?
Location: Clearwater, FL (In-Person)
Hours: Monday–Friday, 9:00 AM–5:00 PM — no weekends, no evenings
Pay: $22.00–$26.00 per hour (depending on experience)
Benefits: 401(k), health insurance, paid time off
Lead Medical Front Desk Receptionist
This isn't an entry-level desk job. We're hiring a Lead Medical Front Desk Receptionist to run our front office — setting the tone for a small front desk team and owning the patient experience from the first hello.
Root Cause Medical Clinic is a leading functional medicine practice dedicated to helping patients uncover and address the root cause of their health concerns—not just manage symptoms. We provide personalized, compassionate care in a supportive, team-oriented environment where every staff member plays an important role in changing patients' lives.
If you've been the person everyone at the front desk turns to — the one who knows the schedule, catches the errors, and calms the difficult call — this is the role where that gets recognized and paid for.
What You'll Own
- Lead and support a small front desk team — training new hires, answering questions, and keeping standards high
- Set the tone for patient experience: welcome every patient with professionalism, warmth, and exceptional service
- Own the daily flow of the front office — check-ins, check-outs, and provider schedule coordination
- Handle escalated patient questions and resolve issues before they become problems
- Oversee accurate patient records, information verification, and payment collection
- Make sure phones, patient messages, and emails are answered promptly and nothing slips
- Partner with clinical and administrative leadership to improve front desk processes
- Keep the reception area clean, organized, and welcoming
What We're Looking For
- 2 years of medical front desk or medical receptionist experience (required)
- Excellent customer service and communication skills, in person and on the phone
- Proven experience collecting patient payments and handling financial transactions accurately
- Strong multitasking and organizational abilities in a fast-paced practice
- Computer savvy with the ability to learn new software quickly
- Detail-oriented with excellent follow-through
- Reliable, professional, punctual, and a genuine team player
- Passion for helping people and creating an outstanding patient experience
Why You'll Love Working Here
- $22–$26/hour based on experience
- 401(k), health insurance, and paid time off
- Monday–Friday, 9:00 AM–5:00 PM — no weekends
- A real leadership role with ownership, not just a longer task list
- Supportive, collaborative team that actually likes coming to work
- Meaningful work: our patients get answers they've often spent years looking for
Ready to Apply?
If you're an experienced medical receptionist ready to step into a lead role at a practice that's passionate about changing lives through root-cause healthcare, we'd love to hear from you.
Apply today — send your resume to team@rootcausemedical.com.
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $22 - $26