Nutritional Service Ambassador

Job Summary  

Nutritional Services Ambassador I, is responsible for helping to sustain the highest quality food service and nutritional care for customers consisting of patients, guests, and the RGH family. He/she will be the embodiment of the hospital’s mission, vision and values. Under the direct supervision of the director, the Nutritional Services Ambassador I performs a variety of food service and dish duties.  They will safeguard each customer experiences the highest level of personalized service.

Essential Functions

• Promote the mission, vision, and values of the organization and exemplify them through food hospitality 
• Greet all patients, families, employees and hospital visitors with a positive, cheerful attitude
• Exhibit exceptional customer service skills and look for opportunities to go above and beyond to meet customer’s needs

• Loads, unloads, and oversees dish washing machine
• Washes items by hand
• Puts clean dishes and utensils away properly
• Dispose of food waste appropriately as per established guidelines
• Disposes of garbage and boxes in appropriate manner and as needed
• Performs assigned cleaning duties on a daily basis
• Performs special cleaning duties as assigned by the Director
• Serves food on the cafeteria tray line
• Runs cash register in RGH Café when needed
• Maintains RGH Café tray line in a clean, neat and organized manner
• Assist in the stocking of all areas in dining room
• Helps maintain the cleanliness of the RGH Café dining room
• Delivers items as requested by patient care units or patients
• Returns carts to kitchen as designated times
• Assists where needed and performs other related duties as assigned by Director
• Maintains a good working relationship, both within the department and with other departments
• Observes infection control practices at all times
• Performs any or all of the duties in the kitchen, tray line, cafeteria, and dish room as required by staffing problems

Non-Essential Functions

• Perform other duties as assigned

Roosevelt General Hospital (RGH) is committed to providing safe, quality care to patients.  Employees are required to adhere to the Values of RGH.

Integrity 

• We are committed to honesty and ethical principles, where our words and actions reflect our dedication to fostering strong relationships and maintaining professional credibility. 
• We take accountability for our actions and their impact on others, consistently honoring our commitments and upholding moral standards and values in every situation. 

Learning 

• We promote personal growth and professional excellence by embracing continuous learning through training, mentorship, and constructive feedback. 
• We foster a collaborative culture driven by curiosity and critical thinking, encouraging staff to ask questions, seek answers, and share knowledge. 

Innovation 

• We confidently embrace changes in technology, processes, and practices, encouraging strategic risk-taking and creativity to enhance healthcare delivery, patient safety, and the quality of care. 
• We collaborate with partners from other hospitals, academic institutions, industry leaders, and community organizations to promote continuous improvement and remain at the forefront of advancing healthcare outcomes. 

Kindness 

• We engage in open communication with patients, families, and colleagues to understand their needs and concerns, while respecting their differences and upholding their dignity. 
• We foster a nurturing environment where individuals feel supported, understood, and valued, strengthening relationships, promoting growth, and enhancing the overall well-being of all. 

Excellence 

• We strive to be a model rural healthcare facility, setting high standards in healthcare delivery and ensuring exceptional patient satisfaction within the communities we serve. 
• We take pride in our accountability and fiscal responsibility, skillfully balancing costs and outcomes to guarantee that superior patient care is always delivered. 

Unity 

• We collaborate across departments and disciplines to deliver effective and compassionate healthcare, working alongside patients, families, and community partners to ensure seamless coordination of care and achieve our common goals of wellness and healing.
• We prioritize open communication and mutual respect, empowering our teams to collaborate effectively by acknowledging and celebrating the unique contributions and strengths of each individual.

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times. 
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations. 
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, vision and values of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services

Qualifications

• High school diploma or equivalent
• Must have Food Handler’s certification or ability to obtain with ninety (90) days of employment
• Experience in food services or hospitality setting preferred
• Basic computer proficiency

Knowledge, Skills, and Abilities  

• Strong organizational and interpersonal skills
• Well-developed written and verbal communication skills necessary
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, both orally and in writing
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner

Physical Requirements and Environmental Conditions  

• Working irregular hours including call hours
• Physically demanding, high-stress environment
• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
• Pushing and pulling heavy objects
• Full range of body motion including handling and lifting patients

• Position requires light to moderate work with 50 pounds maximum weight to lift and carry.
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.