Licensed Clinical Social Worker

Job Summary

Provide professional social work services to patients and families in an ambulatory clinic setting. Assess psychosocial needs, develop care plans, provide counseling, crisis intervention, and coordinate resources to support optimal health outcomes. Work as a key member of the interdisciplinary care team to ensure patients receive comprehensive and compassionate care.

Essential Job Responsibilities

• Promote the mission, vision, and values of the organization
• Conduct psychosocial assessments and develop individualized care plans
• Provide therapeutic counseling to patients and families to address behavioral health, adjustment to illness, grief, and other psychosocial concerns
• Assist patients and families with resource identification, referrals, and coordination of community services
• Collaborate with physicians, nurses, and other healthcare professionals to support integrated care
• Provide crisis intervention and support in emergency situations
• Maintain accurate and timely documentation in the medical record
• Participate in discharge planning and ensure continuity of care
• Educate patients and families on coping strategies, behavioral health topics, and available resources
• Uphold ethical and professional standards in patient care and documentation
• Adhere to state and federal regulations, as well as hospital and clinic policies
• Participate in quality improvement initiatives and staff education as requested
• Seek supervision and guidance as needed, while also serving as a resource to other staff
• Demonstrate strong communication skills, cultural sensitivity, and professional behavior in all interactions

Non-Essential Functions

• Performs other duties as assigned.

Roosevelt General Hospital (RGH) is committed to providing safe, quality care to patients.  Employees are required to adhere to the Values of RGH.

Integrity 

• We are committed to honesty and ethical principles, where our words and actions reflect our dedication to fostering strong relationships and maintaining professional credibility. 
• We take accountability for our actions and their impact on others, consistently honoring our commitments and upholding moral standards and values in every situation. 

Learning 

• We promote personal growth and professional excellence by embracing continuous learning through training, mentorship, and constructive feedback. 
• We foster a collaborative culture driven by curiosity and critical thinking, encouraging staff to ask questions, seek answers, and share knowledge. 

Innovation 

• We confidently embrace changes in technology, processes, and practices, encouraging strategic risk-taking and creativity to enhance healthcare delivery, patient safety, and the quality of care. 
• We collaborate with partners from other hospitals, academic institutions, industry leaders, and community organizations to promote continuous improvement and remain at the forefront of advancing healthcare outcomes. 

Kindness 

• We engage in open communication with patients, families, and colleagues to understand their needs and concerns, while respecting their differences and upholding their dignity. 
• We foster a nurturing environment where individuals feel supported, understood, and valued, strengthening relationships, promoting growth, and enhancing the overall well-being of all. 

Excellence 

• We strive to be a model rural healthcare facility, setting high standards in healthcare delivery and ensuring exceptional patient satisfaction within the communities we serve. 
• We take pride in our accountability and fiscal responsibility, skillfully balancing costs and outcomes to guarantee that superior patient care is always delivered. 

Unity 

• We collaborate across departments and disciplines to deliver effective and compassionate healthcare, working alongside patients, families, and community partners to ensure seamless coordination of care and achieve our common goals of wellness and healing. 
• We prioritize open communication and mutual respect, empowering our teams to collaborate effectively by acknowledging and celebrating the unique contributions and strengths of each individual. 

Qualifications

• Master’s degree in Social Work (MSW) from an accredited program
• Current license in the state of New Mexico as a Licensed Clinical Social Worker (LCSW)
• Minimum of 1–2 years of post-licensure clinical experience in behavioral health, hospital, or ambulatory care setting preferred
• Current Basic Life Support (BLS) certification required or must be obtained within thirty (30) days of hire
• Advanced Cardiac Life Support (ACLS) certification preferred
• Pediatric Advanced Life Support (PALS) certification preferred

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, ethics and goals of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Knowledge, Skills, and Abilities  

• Knowledge of phlebotomy services
• Strong organizational and interpersonal skills
• Knowledge of evidence-based counseling methods and crisis intervention techniques
• Familiarity with community resources, case management, and care coordination practices
• Strong communication, assessment, and documentation skills
• Ability to work independently while collaborating as part of an interdisciplinary team
• Commitment to ethical practice, cultural sensitivity, and patient-centered care
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, both orally and in writing
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner

Physical Requirements and Environmental Conditions  

• Working irregular hours including call hours
• Physically demanding, high-stress environment
• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
• Pushing and pulling heavy objects
• Full range of body motion including handling and lifting patients
• Position requires light to moderate work with 50 pounds maximum weight to lift and carry.
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.