What are the responsibilities and job description for the TECH SUPPORT position at Roomi Group Corporation?
Summary:
Providing technical assistance and
support related to computer systems, hardware, and software. Responds to
queries, runs diagnostic programs, isolates problems, and determines and
implements solutions.
Responsibilities:
- Install and configure computer systems
and applications within the company.
- Update computer operating systems and
other important software, as needed.
- Performing routine inspections and
upkeep of existing installations.
- Complete detailed reports listing
requests to technical assistance, steps taken to resolve them, and the specific
dates/individuals involved.
- Act as the initial point of contact
for all computer and system related concerns from employees.
- Assist management in creating training
materials pertaining to computer troubleshooting and usage.
- Resolve technical issues related to
network interruptions.
- Organize and file documentation
pertaining to warranties and instructional guides for computer hardware.
- Deliver IT and related assistance upon
request.
- Request any hardware and software purchases
necessary.
Requirements
- CompTIA A (Preferred)
- 1 year Tech Support Experience
(Preferred)
- Fantastic installation, diagnostic,
upgrade, and restoration abilities.
- Excellent vertical and lateral
thinking.
- Superb time management skills.
- Clear written and verbal
communication.
- Forbearing, flexible, and supportive.
- Proficient with Outlook, Word, Excel,
PowerPoint, & Adobe.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Salary : $14 - $16