Tenant Liaison

ROOF ABOVE

Roof Above is North Carolina’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. We focus on individuals experiencing homelessness by offering everything from street outreach to shelter to rapid rehousing to permanent supportive housing. Our services and programs reach more than 1,400 individuals every day across nine campuses in Charlotte. Roof Above was created through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.

POSITION SUMMARY

The Tenant Liaison role at Easter’s Home plays a key support role in fostering a safe, stable, and respectful housing community. As the on-site assistant to the Site Manager, the Tenant Liaison provides evening and weekend coverage, engages directly with tenants, helps coordinate site activities, and assists with general property support. While prior experience in housing or human services is helpful, it is not required. The ideal candidate will bring a strong sense of responsibility, a willingness to learn, and a desire to support others.

ESSENTIAL FUNCTIONS

• Provide evening and weekend presence at Easter’s Home to support a calm and safe residential environment
• Build positive relationships with residents through regular check-ins and informal engagement
• Communicate community expectations, including rules and regulations , in alignment with program values
• Assist with site activities, events, and volunteer-led programs as directed by the Site Manager
• Respond to tenant concerns or conflicts and communicate needs to the Site Manager and/or Case Management team
• Monitor common areas and building conditions; report maintenance issues or safety concerns
• Help with light administrative tasks such as logging incidents, supporting communication, and tracking tenant concerns
• Provide basic support for tenant needs such as lockouts or supplies (within program guidelines)
• Uphold confidentiality and maintain respectful, professional boundaries with residents
• Attend regular check-ins and trainings as directed
• Other duties as assigned

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• High school diploma or equivalent required
• Experience working in customer service, housing, or human services is a plus, but not required
• Willingness to work evenings and weekends as part of a consistent schedule
• Reliable, dependable, and responsive to direction
• Strong interpersonal skills; able to communicate respectfully and clearly
• Ability to remain calm and supportive during moments of tension or challenge
• Willingness to learn about supportive housing, trauma-informed care, and community engagement
• Comfort using basic email and technology for communication and reporting
• Ability to work independently and as part of a team

• Experience with HMIS or other client data systems a plus
• Proficient in Microsoft Office
• Valid driver’s license required

PROGRAM OVERVIEW

Easter’s Home is a permanent supportive housing community located on the campus of Caldwell Presbyterian Church in Charlotte’s Elizabeth neighborhood. The site includes 21 studio apartments for individuals who have experienced chronic homelessness. Built on a Housing First model, Easter’s Home offers residents stable housing, case management, and community connection in a supportive environment.

WORKING ENVIRONMENT

This role requires regular onsite work during evenings and weekends. The Tenant Liaison must be comfortable interacting with individuals navigating complex challenges and able to maintain a calm presence. This position involves building monitoring and tenant engagement - physical movement within the property is required.

OUR VALUES:

Heart for the Work 

• We choose this work and embrace this place.
• We practice radical compassion.
• We each do our unique part to end homelessness.

Solution-Oriented

• Grounding ourselves in what we know, we imagine what is possible.
• We are intentional about getting the right people involved and we move towards effective action.
• We are exhaustive in our search for solutions.

Bring Our Best

• We practice self-care, self-awareness, and safety.
• We recognize what we need to let go of to move forward.
• We exercise diligence and grit.

Value Others

• We honor the profound worth of each life and our work reflects it.
• We meet people where they are and approach others with genuine curiosity.
• We know we can’t do it alone.  We are stronger and smarter together.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees