Technical Support Specialist

Candidate must have experience in one or more project management, technology, or other related process areas. Experience working in a civilian federal bureau and in an information technology related activity (i.e.: division, organization, or group). Basic understanding of terms used in information security and/or computer operations and/or software development environments.

Process support duties includes

• Process development, documentation, execution, ongoing management and improvement.
• Processes steps must be accomplished under tight, non-flexible time constraints and be extremely accurate in terms of formatting and content since these effects down-stream activities.
• Tracking of meetings, projects, waivers and reconciling information from multiple information sources
  
  

(PVCS/Dimensions for configuration management, folder oriented databases, Project Server, and paper reports)

• Maintaining schedules, deliverables and analyst notes, which may include agenda preparation and minutes. A
• Ability to figure out how things can work with even when faced with incomplete information, understanding process along with its impacts and consequences as reflected in high quality and accuracy in work product.  Concise effective written articulation, tenacity, and a high attribute for learning
• Special Projects and Strategic Planning
  
  

Additional Areas Of Support Areas Include

Policy Management

• Updates (All ISSO policies and SOPs)
• Internal / External Communication (Website Updates, Broadcasts (Security Alerts), Quarterly Newsletter, CIO
  
  

Briefing (Weekly), Weekly Activity Reports, Waiver Requests (Centralize all waiver documents on the portal) Training and awareness

• Annual Awareness Training Updates
• Role-Based Training Updates
• Incident Response Updates
• Contingency Planning Updates
  
  

Program Administration

• Supply Orders
• ISSO Filing System Maintenance
  
  

Technical Writing

• ISSO Staff meetings (Agenda / minutes / action items posted to portal)
• Provide Technical writing support to designated teams meetings (Agenda / meeting minutes / action items) Scorecard Management
• FISMA Goals
• eGov Goals
  
  

CSAM

• CSAM Tool Access Control
  
  

Remedy

• Resolve ISSO Remedy Tickets
  
  

Required Skills

• Excellent MS Word skills and ability to track multiple project events over multiple projects  Maintain schedules and think analytically
• Concise writing skills and well skills in other MS Office Applications
• User experience with MS Project and retrieving information from databases is required
• Security Clearance is required
  
  

Job Type: Full Time