Field Service Technician

We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe.

We are seeking a highly motivated Field Service Technician in our Albany, New York market to perform various technical duties in support of education and healthcare communications systems. In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly.

Accountabilities

• Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems.
• Effectively work with customer's IT staff to troubleshoot network-integrated systems.
• Professionally interface with customers to convey system status information.
• Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments.
• Responsible for performing agreed-upon preventive maintenance on systems.
• Provide effective "on-call" support.
• Acquire technical certifications as needed for the job.
  
  

Requirements For Success

• Associate’s degree or equivalent relevant work experience.
• Minimum of 2 years of related low-voltage work experience.
• Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge.
• Experience using basic hand tools and multi-meters.
• Ability to read schematics and interpret signal flow through circuits.
• Willingness to obtain and maintain company-sponsored credentials and certifications.
• Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual.
• Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating.
• Excellent written and verbal communication skills to effectively express ideas and information.
• Ability to thrive both independently and in a team environment.
• A high level of commitment to customer satisfaction.
• Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions.
• Ability to follow policies, processes and procedures.
• Effective use of Microsoft 365 suite of products.
• Demonstrated attention to detail and commitment to task in completing assignments with quality outputs.
• Maintain a clean driving record.
  
  

What We Do and Who We Are: Ronco is a technology company providing critical communications technology, installation, and support to the federal government, healthcare organizations and primary education institutions. Please see our website at ronco.net – Our Solutions – Managed Services to learn more about what we do.

Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations operating along the East Coast. Our footprint includes a local commitment to customers in New York, Pennsylvania, North Carolina and South Carolina.

Why Choose Us: In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion.

The expected hourly pay rate for this position ranges from $21.25 to $35.43 per hour.

Long Tenured: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. And we do know how to let our hair down and have a serious bit of fun.

Vendor Credentialing: This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer.

Drug Free Workplace: Ronco is a drug-free workplace. Employment is subject to passing a drug test.

Equal Opportunity Employer: Ronco is an Equal Opportunity Employer.