Family Services Coordinator - Bi-lingual

Position Summary:

The Family Services Coordinator is part of the Family Services Team, which is responsible for all activities related to serving guest families and providing them with support and a room to stay while their child is undergoing medical treatment at a nearby hospital. The Family Services Coordinator works under the direction of the Family Services Manager.

Essential Duties:

• Manage guest registration process: coordinate room assignments, check in/check out families and provide access to guest rooms, lactation room, multi-sensory room and food lockers.
• Serve as a resource and make reservations for families in need of transportation and hotel reservations.
• Work with and provide guidance to volunteers who offer House tours and deliver equipment to guest rooms.
• Maintain proficiency in guest registration and guest management system.
• Work closely with operations team to manage room turnover.
• Complete accurate documentation and reporting, including guest family files, daily notes, database entry and opening and closing shift duties.
• Provide end-of-shift summary of activities to ensure consistent communication and follow up between shifts.
• Serve as backup for Family Services Manager as needed.
• Elevate issues and problems to the Family Services Manager and/or Social Worker.
• Available to work overtime for evening and weekend shifts.

Education & Experience

• Bilingual English/Spanish preferred
• BSW, BA in Human Services, Psychology or related field preferred
• 2-5 years of experience, preferably in a medical setting

Competencies:

• Ability to prioritize and multi-task in a fast-paced environment
• Organizational skills and attention to detail are essential
• Strong interpersonal and conflict-resolutions skills
• Ability to respond calmly and compassionately in high-stress situations.
• Flexible, adaptable, and solution-oriented mindset
• Excellent written and oral communication skills
• Proficiency with Microsoft Office - Outlook, Word, Excel, PowerPoint

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Coordinator: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Wilmington, DE 19803 (Required)

Work Location: In person

Salary : $19 - $21