What are the responsibilities and job description for the Assistant House Manager position at Ronald McDonald House Delaware?
Assistant House Manager
The Ronald McDonald House of Delaware is looking to add to our staffing pool of Assistant House Managers. Assistant House Managers (AHMs) do not have set shifts. They are trained to manage the daily operations of the House including: providing superior service to guests; managing a dedicated team of volunteers; providing property management; and maintaining a welcoming and supportive environment for guests. This role is critical to ensuring families have access to a safe, comfortable, secure facility while focusing on receiving medical treatment for their seriously ill or injured child at nearby hospitals.
Hours: Varies depending on facility’s Manager on Duty needs. Typical shifts are Saturdays and Sundays 8:00am-4:00pm or 4:00pm-10:00pm. A team of Assistant House Managers also provides Operations coverage during holidays, and to help maintain staffing requirements during House Manager/Operations Team PTO. Mandatory: Holiday coverage rotates among team members. Preference given to candidates with availability 4:00-10:00pm.
The ideal candidate will have weekend and holiday availability.
Applicants should note that this role is primarily nights, weekends, and holidays. Some occasional evening weekdays may be required as the need arises.
Primary Duties/Responsibilities:
Compassionate Customer Service
1. Meet family needs in a supportive and friendly manner.
2. Maintain communal living environment by enforcing rules and policies in a timely manner Communicate issues with Family Support Services and Operations Team as appropriate.
3. Maintain a working knowledge of the Family Registry guest management system.
Property Management & House Operations
1. Perform property inspections to ensure that House is clean, neat and in good repair, including regular Room Refresh and Renew inspections as assigned by House Manager. Resolve minor building issues during their shift.
2. Maintain general cleanliness of the House by supervising cleaning service, ensuring that designated cleaning responsibilities are met and conducting timely housekeeping check and follow-up of guest rooms. Utilize volunteers, or resolve minor issues independently, if warranted.
3. Maintain knowledge of the House’s ongoing needs and contribute to operational success by being self-directed in completing tasks as needs arise, or volunteers are unavailable.
Volunteer Relations
1. Manage and oversee all volunteers and service groups scheduled to be on-site.
2. Conduct appropriate orientation, training, or re-training required for groups and individuals on-site during scheduled shifts. Support new volunteers by working collaboratively with them as they acclimate to their new role.
Safety & Security
1. Maintain a working knowledge of emergency & evacuation procedures. Respond to emergency situations in accordance with policies. Know proper use of House safety systems including but not limited to: fire panels, fire extinguishers, electrical panels, security cameras, panic button, and odor codes. Initiate calls to 911 if warranted.
2. Manage transition between staff and overnight concierge officer. Act on any issues relayed by the officer and communicate any relevant information the officer will need during their overnight shift.
Other
1. Adhere to RMHDE’s hospitality standards in interactions with all stakeholders.
2. Attend team meetings.
3. Demonstrate empathetic attitude toward guests, donors, volunteers and others who come in contact with House.
4. Exercise independent decision-making during shifts; use sound judgement and follow RMHDE policies to contact on-call as necessary.
Qualifications:
- High School Diploma
- Ability to establish priorities and demonstrate flexibility
- Ability to work with volunteers, families, and donors
- Enthusiastic, compassionate, takes initiative
- Strong communication skills
- Strong computer skills
- Ability to work with and supervise people from diverse backgrounds and abilities
- Ability to make independent decisions
- Ability to delegate tasks
TO APPLY: Interested candidates should submit a cover letter and resume. Applications will be reviewed upon receipt and will be considered until the positions are filled.
**No phone calls please. We are unable to reply to all calls and want to be fair to each applicant.
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Flexible schedule
Application Question(s):
- Are you able to work shifts between the hours of 8a-10p on both weekends and holidays?
Work Location: In person
Salary : $17 - $18