Family Services Manager

Mission

Ronald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness or injury. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth, and provides complimentary lodging, meals and support to thousands of families every year. 

Job Summary

The Family Services Manager  play a vital role in continuing our mission of providing a welcoming and comforting environment for families who are in midst of a healthcare crisis. Family Services Managers are needed to provide program services and to manage operations during the weekends, holidays and weekday shifts. Family Services Managers are critical by allowing RMHC-UM to provide caring and compassionate services 365 days a year. 

Primary Responsibilities 

Guest/Program Management and Family Programming Assistance - Work closely with the Program staff to maintain smooth operation of facilities including safety and security, inventory management and general maintenance. Maintain space upkeep, assuring community, family rooms and common spaces are inviting, comfortable and functional.

• Apply guidelines to determining eligibility, communicates with hospital staff, family registration and management of family dynamics
• Provide oversight of the cleaning to ensure it is maintained to defined standards of cleanliness and maintenance. Work with volunteers, facilities and cleaning staff to ensure common space and guest room turnovers are efficient and complete
• Frequently communicates and exchanges information both written and verbally with families, volunteers and hospital staff
• Work closely with Manager and other team members to accurately record and track usage of the program by families and volunteer hours

Support Volunteers, Cooks for Kids (CFK) Program and Development Initiatives

• With guidance from the Assistant Manager, inventory, prepare and serve meals to families
• Greet, tour, educate and provide task management to volunteers about program services to ensure they have a positive experience while providing services to RMHC
• Follow up with CFK groups to thank them for participating, and coordinate with them to schedule another date to serve 
• Outreach and development of potential partnership
• Engage in conversations with donors and volunteers to further RMHC-UM’s mission

Expected Hours of Work 

This is a part time occasional position. Hours of work are primarily weekends, holidays and occasional weekday shifts. Family Services Manager’s schedules are flexible and can consist of working one weekend a month totaling to 40 hours for that weekend, or, they can be scheduled in a rotation of eight-hour shifts.

Family Services Managers must be available and able to commit to working a minimum of three shifts a month, two holiday shifts a year and also able to respond to on call requests for coverage needs.

Work Environment

Ronald McDonald House Charities, Upper Midwest operates programs within three pediatric hospitals in Minneapolis and St. Paul and one in Duluth, MN. Programs provide services to families who have children receiving inpatient treatment in the hospital. 

Preferred Education and Experience

• High School Diploma or GED
• Ability to operate a computer and other office equipment such as a phone, copy machine and computer printer
• Experience with or ability to learn software 
• Experience in a fast-paced environment where needs and priorities change quickly and frequently

Competencies and Skills

• Operates as a team player and able to work effectively with all employees and constituents of RMHC-UM
• Excellent verbal and written skills
• Relate to people of diverse ages and backgrounds
• Able to work in a fluid environment with unexpected variations throughout the workday
• Excellent interpersonal skills
• Manage details, organize and prioritize tasks
• Ability to resolve interpersonal conflicts and determine needed components of risk management
• Maintain confidentiality according to HIPAA and other relevant privacy regulations 
• Takes initiative and persevere through difficult situations 
• Willingness to get involved in the details, hands on, team player who will pitch in where/when needed
• Compassion, kindness and the ability to work with families facing a health crisis or loss of a child

Physical Requirements

• Perform cleaning tasks such as sanitizing, vacuuming, sweeping, changing sheets, mopping and general cleaning duties when needed
• Able to lift 50 pounds
• Prolonged periods standing and walking throughout the House
• Able to bend, lift, stretch and climb to clean family rooms and common areas

The duties and responsibilities described are not a comprehensive list and other duties may be assigned or the scope of the position may change as necessitated by business needs at any time with or without notice.

Ronald McDonald House Charities, Upper Midwest is an equal opportunity employer and at will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Further, RMHC-UM takes affirmative action to ensure that employees are treated during employment without regard to any of these characteristics.