What are the responsibilities and job description for the Collections Representative position at Ron's Portable Buildings?
Collections Representative
Job Type: Full-time
Pay: $15.00–$18.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM, with rotating Saturdays
Work Location: In person
Job Description
We are seeking a dependable and professional Collections Representative to join our team. This position involves working directly with customers regarding their payment accounts, maintaining accurate account records, and communicating with customers by phone throughout the day.
Previous collections experience is not required; however, prior experience in an office, administrative, clerical, call center, accounts receivable, or similar customer service role is strongly preferred. We are looking for candidates who are comfortable working in a professional office environment, communicating with customers by phone, using computer systems, and handling detailed account information.
The ideal candidate is organized, dependable, comfortable having professional conversations with customers, and able to work effectively as part of a team.
Responsibilities
- Answer incoming customer phone calls and provide professional assistance
- Make outbound calls regarding customer payment accounts
- Monitor customer accounts and payment statuses
- Discuss past-due payments and payment arrangements with customers
- Accurately document customer communications and account activity
- Perform data entry and maintain accurate records
- Complete general clerical and administrative duties as needed
- Communicate effectively with coworkers and management
- Follow company procedures while handling customer accounts
Qualifications
- Previous office, administrative, clerical, call center, accounts receivable, or similar customer service experience strongly preferred
- Collections experience is a plus, but not required
- Strong verbal communication and phone skills
- Comfortable making and receiving a high volume of customer phone calls
- Professional and courteous when handling difficult or sensitive customer conversations
- Strong organizational skills and attention to detail
- Basic proficiency with Microsoft Office and computer systems
- Accurate data-entry skills
- Ability to follow established procedures and adapt to changes
- Dependable and able to work well as part of a team
- High school diploma or equivalent required
Schedule
- Monday through Friday
- 8:00 AM–5:00 PM
- Occasional Saturdays as needed
Pay
$15.00–$18.00 per hour, based on relevant experience.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
This is a full-time, in-person position.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Experience:
- Admin assistance/clerical: 1 year (Required)
- collections rep: 1 year (Preferred)
Ability to Commute:
- Poteau, OK 74953 (Required)
Work Location: In person
Salary : $15 - $18