Customer Service Specialist

Customer Service Specialist

Ron's Auto Repair Center – Ames, IA

Our business is growing, and we’re looking for a skilled Customer Service Specialist to join our team!

Ron's Auto Repair Center is a family-owned independent automotive repair and maintenance facility with strong community ties. We take pride in quality workmanship, honest service, and building long-term relationships with both our customers and our team members.

We believe that exceptional service is the backbone of our success. That’s why we’re looking for an empathetic, quick-thinking, and solutions-oriented Customer Service Specialist to be the voice of our brand. If you genuinely love helping people and thrive in a dynamic environment, we want to hear from you!

Pay & Benefits

• $16 – $20 per hour (based on experience and skill level)

• Long-term career opportunity

• Supportive, team-focused work environment

• Family-owned shop with strong community reputation

• Steady workflow and growing customer base

Responsibilities

• Engage Daily: Respond to customer inquiries in person and various other channels (phone, email, live chat, and/or social media) with clarity, empathy, and speed.

• Problem-Solve: Diagnose, troubleshoot, and resolve customer issues.

• Be the Expert: Maintain a deep understanding of our products, services, and internal policies to provide accurate information.

• Advocate for the Customer: Document and escalate valuable customer feedback to the management team.

• Keep it Clean: Accurately update customer records, log interactions and maintain a professional inviting environment.

Qualifications

• Experience: 1–3 years of experience in a customer service, retail, or hospitality role (Automotive or technical background is a major plus!).

• Communication: Stellar written and verbal communication skills. You can explain complex things in simple terms for all to understand.

• Tech-Savvy: Comfortable navigating multiple software tools simultaneously.

• Emotional Intelligence: High empathy, active listening skills, and thick skin for handling difficult or stressful customer situations with grace.

• Adaptability: A knack for multitasking and prioritizing tasks in a fast-paced, evolving environment.

Why Join Ron’s Auto Repair Center?

We are a growing, family-owned shop that values our team members and invests in our facility and people. This is a great opportunity for someone looking for stable work, competitive pay, and a long-term career path in the automotive industry.

Interviews are by appointment only—no walk-ins.

To apply, submit your resume in person or via email.

Ron's Auto Repair Center

Ames, IA