What are the responsibilities and job description for the Assistant Director of Operations position at Ron Mathai - State Farm Insurance Agent?
Responsive recruiter
Benefits
We are seeking a dynamic and experienced Assistant Director of Operations to take over day-to-day operations and lead a high-performing team. This pivotal role offers full ownership of outcomes, driving team performance, operational excellence, and an exceptional customer experience.
This position is ideal for someone who thrives in a fast-paced, high-pressure environment, demonstrates strong critical thinking, and can lead a diverse team with varying levels of experience and personalities. More than a manager, the Assistant Director of Operations is an operator ensuring operational stability, coordinating workflows, fostering team communication, and implementing business processes that align with agency goals.
Primary Responsibilities
Benefits
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Company parties
- Free food & snacks
- Health insurance
- 401(k)
- Profit sharing
- Wellness resources
We are seeking a dynamic and experienced Assistant Director of Operations to take over day-to-day operations and lead a high-performing team. This pivotal role offers full ownership of outcomes, driving team performance, operational excellence, and an exceptional customer experience.
This position is ideal for someone who thrives in a fast-paced, high-pressure environment, demonstrates strong critical thinking, and can lead a diverse team with varying levels of experience and personalities. More than a manager, the Assistant Director of Operations is an operator ensuring operational stability, coordinating workflows, fostering team communication, and implementing business processes that align with agency goals.
Primary Responsibilities
- Sales Performance Drive team sales goals and ensure consistent execution of strategies to achieve targets.
- Team Accountability Lead, coach, and mentor a team, maintaining high standards and clear expectations.
- CRM & Campaign Execution Oversee CRM processes, marketing campaigns, and client communications to ensure efficiency and effectiveness.
- Retention & Customer Experience Ensure exceptional customer experience and optimize retention strategies.
- Operational Stability Manage day-to-day operations with organization and attention to detail, ensuring seamless workflows and meeting operational goals.
- Assist in Managing Workflows and Office Scheduling Support operational coordination and daily office activities.
- Support Team Performance Through Administrative Oversight Monitor team tasks and processes to maintain performance standards.
- Contribute to Marketing and Outreach Efforts Assist with campaigns and initiatives that drive engagement.
- Prepare and Review Reports on Productivity and Customer Engagement Track key metrics and provide actionable insights.
- Collaborate with the Agent and Management Team on Operational Strategies Partner with leadership to implement effective processes and solutions.
- You are an operator, not just a manager, but taking ownership of results and leading by example.
- You can manage a team independently, providing guidance without requiring constant validation.
- You balance polish, emotional intelligence, and organization meeting team needs while achieving business objectives.
- You consistently deliver strong performance outcomes and maintain operational stability.
- Proven experience managing teams in high-pressure, fast-paced environments.
- Strong leadership, critical thinking, and problem-solving skills.
- Exceptional organizational and operational skills.
- Effective written and verbal communication skills.
- Experience in operations, administration, customer service, or a related field preferred.
- Proficient with Microsoft Office or similar tools.
- Must be able to obtain required state insurance licenses.
- Experience with CRM systems and campaign execution preferred.
Salary : $85,000 - $115,000