Job Description

Job Title: Parts Counter Salesperson

Employment Type: Full-Time

Job Category: Parts/ Customer Service

Location: Ron Marhofer Auto Family-Akron, Ohio

Reports To: Parts Manager

Company Overview

At The Ron Marhofer Auto Family, we have been proudly serving Northeast Ohio since 1919. As a family-owned dealership group, we are committed to delivering world-class experiences to our customers while upholding our six core values:

• World-Class Experience
• Commitment to Excellence
• Teamwork
• Trust & Respect for the Individual
• Continuous Improvement
• Approachability & Process Orientation

Our parts team is essential in supporting both our retail guests and internal service operations. The Parts Counter Salesperson ensures that customers, technicians, and wholesale accounts receive the right parts on time, every time, with professionalism and accuracy.

Position Summary

The Parts Counter Salesperson is responsible for assisting retail customers, technicians, and wholesale clients with parts orders. This role requires effective communication skills, diligence, and a commitment to providing excellent customer service. From looking up parts and preparing invoices to managing returns and ensuring timely delivery, this position plays a vital role in the success of the dealership's fixed operations.

Essential Duties & Responsibilities

• Greet customers in person and on the phone in a professional, courteous manner.
• Assist retail customers, service technicians, and wholesale accountants in selecting and ordering required parts.
• Look up parts using manufacturer catalogs, electronic databases, or inventory systems.
• Provide accurate price quotes, availability, and time estimates.
• Prepare and process invoices, returns, and warranty claims.
• Ensure parts are pulled, labeled, and delivered to the proper department or customer promptly.
• Maintain knowledge of current promotions, manufacturer programs, and seasonal parts needs.
• Assist in maintaining inventory accuracy by helping with stock checks and cycle counts.
• Coordinate with the shipping and receiving department for incoming and outgoing parts orders.
• Support sales efforts by upselling complementary products when appropriate.
• Maintain cleanliness and organization of the parts counter and storage areas.
• Resolve customer concerns or escalate to the Parts Manager, as necessary.

Marginal Duties

• Assist with restocking shelves and organizing inventory.
• Participate in manufacturer training and dealership development programs.
• Support wholesale parts outreach programs when needed.
• Help maintain accurate lost sales reporting.

Certifications, Licenses & Registrations

• Valid driver's license meeting dealership insurability requirements.
• Manufacturer or ASE Parts Specialist Certification (preferred, not required).

Physical Demands

• Ability to stand and walk for extended periods.
• Lift and carry parts weighing up to forty pounds.
• Safely operate forklifts or material-handling equipment (training provided).
• Enter and exit various vehicles as required for deliveries or part verification.

Competency

• Customer Focus: Committed to providing excellent experience for internal and external customers.
• Diligence: Ensures accuracy in parts selection, invoice, and inventory control.
• Communication: Clear, professional interaction with customers, technicians, and vendors.
• Organization: Ability to manage multiple orders and tasks in a challenging environment.
• Teamwork: Works effectively with the service, body shop, and sales departments.
• Sales Orientation: Ability to upsell and recommend additional products and services.