Job Description

Job Title: Service Lot Porter

Employment Type: Full-Time

Job Category: Service Support

Location: Ron Marhofer Auto Family-Akron, Ohio

Reports To: Service Manager

Company Overview

At The Ron Marhofer Auto Family, we have been proudly serving Northeast Ohio since 1919. As a family-owned dealership group, we are committed to delivering world-class experiences to our customers while upholding our six core values:

• World-Class Experience
• Commitment to Excellence
• Teamwork
• Trust & Respect for the Individual
• Continuous Improvement
• Approachability & Process Orientation

Our service team is focused on creating a smooth, professional, and welcoming experience for every guest. The Service Lot Porter plays a key role in ensuring vehicles are well-cared for and the service lot is safe, clean, and organized.

Position Summary

The Service Lot Porter is responsible for moving, cleaning, and organizing vehicles within the dealership's service department. This entry-level support role ensures that customer vehicles and dealership property are managed with care and that the service drive and lot remain safe and professional in appearance.

Essential Duties & Responsibilities

• Safely move vehicles to and from service drive, technician bays, and parking areas.
• Maintain organization of the service lot to maximize space and efficiency.
• Clean and prepare vehicles for customer delivery, including washing, vacuuming, and fueling when needed.
• Perform vehicle inspections for damage and report findings to the Service Manager.
• Assist service advisors and technicians with vehicle flow and logistics.
• Keep service drive and lot areas clean, free of debris, snow, and ice as needed.
• Support guest experience by greeting customers, assisting with vehicle drop-off and pick-up, and directing traffic when necessary.
• Ensure dealership vehicles and customer property are managed with the highest level of care.

Marginal Duties

• Assist with shop support tasks as needed, including minor maintenance (checking tire pressure, topping fluids, jump-starts).
• Participate in dealership and manufacturer training.
• Assist with special projects or events as directed by management.

Certifications, Licenses & Registrations

• Valid driver's license meeting dealership insurability requirements.
• Ability to operate vehicles with both manual and automatic transmissions.

Physical Demands

• Ability to stand, walk, and move for extended periods.
• Lift up to forty pounds without restriction.
• Enter and exit vehicles safely and repeatedly during the shift.
• Work outdoors in a variety of weather conditions.

Competency

• Customer Service: Friendly and professional demeanor when interacting with guests.
• Safety Awareness: Follows all dealership and OSHA safety standards when moving vehicles.
• Teamwork: Works collaboratively with service advisors, technicians, and management.
• Organization: Keeps lot, drive, and vehicles are neat, clean, and well-arranged.
• Reliability: Dependable, punctual, and able to work in a challenging environment.