Parts Manager

Job Description

Job Title: Parts Manager

Employment Type: Full-Time

Job Category: Sales & Customer Service

Location: Ron Marhofer Auto Family-Akron, Ohio

Reports To: General Manager/ Fixed Operations Director

Company Overview

At The Ron Marhofer Auto Family, we have been proudly serving Northeast Ohio since 1919. As a family-owned dealership group, we are committed to delivering world-class experiences to our customers while upholding our six core values:

• World-Class Experience
• Commitment to Excellence
• Teamwork
• Trust & Respect for the Individual
• Continuous Improvement
• Approachability & Process Orientation

Our parts Department is vital to dealership success-serving service, body shop, wholesale, and retail customers. We are looking for a driven, process oriented leader to take ownership of parts operations, profitability, and team development.

Position Summary

The Parts Manager is responsible for achieving satisfactory profitability on dealership capital invested in parts inventory. This role oversees all aspects of the parts department, including purchasing, inventory control, pricing, merchandising, and staff management. The ideal candidate is a strategic leader with strong financial acumen, organizational skills, and a focus on both customer satisfaction and departmental profitability.

Essential Duties & Responsibilities

• Forecast and achieve goals and objectives for the parts department.
• Hire, train, motivate, counsel, and monitor the performance of all parts staff.
• Prepare and administer the annual operating budget for the department.
• Maintain balanced inventory levels to meet the needs of service, body shop, wholesale, and retail customers.
• Establish pricing parameters to achieve profit goals while maintaining customer loyalty.
• Oversee perpetual inventory records and ensure proper tagging for factory credit recovery.
• Supervise stock orders and enforce policies on special orders.
• Analyze sales, expenses, and inventory monthly to ensure profit goals are met.
• Develop and administer an aggressive wholesale parts program to drive profitability.
• Ensure internal customers (service and body shops) receive the same level of service as external customers.
• Collaborate with service and body shop managers for timely turnaround on repair jobs.
• Conduct weekly department meetings and attend dealership manager meetings.
• Continuously analyze departmental operations and revise layouts for efficiency.
• Provide technical assistance to staff and oversee payroll records.
• Direct shipping, receiving, and paperwork processes for efficiency and accuracy.
• Monitor daily operational reports such as DOE, DOC, and sales productivity.
• Develop and utilize a lost sales tracking report to capture missed opportunities.
• Lead outside parts sales and telemarketing efforts to maintain customer contact.
• Develop and execute parts sales promotions and utilize manufacturer co-op advertising.
• Manage customer complaints promptly and professionally.
• Ensure dealership purchases are properly accounted for and assist with collections of past-due accounts.
• Enforce safety standards, including forklift training, OSHA compliance, and MSDS/SDS documentation.
• Stay current with federal, state, and local regulations affecting parts operations.

Marginal Duties

• Maintain professional appearance and ensure department work areas and customer waiting areas are clean.
• Stay abreast of new equipment and tools, recommending purchases as needed.
• Ensure proper care, storage, and inventory of special tools.

Supervisory Responsibilities

• Directly supervise all department employees.
• Address staff concerns, resolve conflicts, and partner with dealership leadership to ensure a productive and positive work environment.

Competency

• Leadership & Team Development: Ability to coach, motivate, and hold staff accountable.
• Financial Acumen: Strong budgeting, forecasting, and profitability focus.
• Customer Service: Commitment to providing exceptional service to both internal and external customers.
• Process Orientation: Skilled at establishing, enforcing, and improving departmental processes.
• Problem Solving: Ability to analyze issues quickly and implement effective solutions.