What are the responsibilities and job description for the Business Development Center Representative position at Romeo Auto Group - Northern Division?
Business Development Center (BDC) Representative
Join a trusted name in the automotive industry!
Romeo Auto Group is seeking a driven, customer-focused BDC Representative to support our sales and service teams. In this role, you’ll be the first point of contact for many of our customers—handling inbound inquiries, making follow-up calls, scheduling appointments, and helping drive traffic to our showroom.
About Romeo Auto Group
Family-owned and operated, Romeo Auto Group has proudly served New York drivers since 1982. With decades of success and a commitment to excellence, we’ve built a supportive, energetic team environment that encourages growth and long-term careers.
What We Offer
- 401(k) with employer match
- Health, dental, and vision insurance
- Flexible spending account (FSA)
- Paid vacation and time off
- Life insurance
- Weekly training and career development
- Employee discounts
- A collaborative, high-energy workplace
Responsibilities
- Respond to inbound internet leads, phone calls, and messages promptly and professionally
- Schedule sales or service appointments with potential and existing customers
- Conduct follow-up communication to nurture leads and ensure a positive experience
- Accurately record customer information and communication in CRM system Coordinate with sales and service teams to ensure a seamless handoff
Requirements
- Previous experience in customer service, call center, or dealership BDC preferred
- Strong communication and interpersonal skills
- Professional phone etiquette and written communication
- Detail-oriented with strong organizational skills
- Proficiency with CRM systems is a plus
- Bilingual a plus
- Consenting to a background check
Romeo Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.