What are the responsibilities and job description for the Front Desk Receptionist position at Rome Oral Surgery & Implant Center?
Front Desk Staff with Insurance & Billing Experience
Rome Oral Surgery & Implant Center — Rome, Georgia
Rome Oral Surgery & Implant Center is a surgeon-owned private oral and maxillofacial surgery practice seeking an experienced, dependable, and highly organized Front Desk / Insurance & Billing Coordinator to join our growing team.
This position is ideal for someone with previous dental or medical front-office experience who is comfortable working independently with insurance verification, patient financial responsibility, billing, collections, and scheduling.
Primary Responsibilities
Responsibilities include:
- Greeting and checking patients in and out
- Answering telephone calls and communicating professionally with patients and referring dental offices
- Scheduling consultations and surgical procedures
- Verifying dental and medical insurance eligibility and benefits
- Understanding in-network versus out-of-network benefits
- Reviewing deductibles, annual maximums, coinsurance, frequency limitations, and other plan benefits
- Determining and communicating estimated patient financial responsibility
- Collecting patient portions at the appropriate time
- Preparing and presenting Practice-approved treatment estimates
- Obtaining and tracking prior authorizations and predeterminations when appropriate
- Reviewing insurance EOBs and payments
- Assisting with insurance claims, denials, outstanding claims, and accounts receivable
- Posting and reconciling payments and contractual adjustments as assigned
- Following up on outstanding patient balances
- Maintaining accurate patient demographic and insurance information
- Communicating with insurance companies and referring offices
- Maintaining patient confidentiality and complying with HIPAA requirements
- Supporting the Practice Owner and team with other front-office and administrative responsibilities
Qualifications
Dental front-office experience for 1 year is strongly preferred.
The ideal candidate will have experience with:
- Dental insurance verification
- PPO dental insurance
- Dental billing and claims
- Patient collections
- Treatment estimates
- EOBs and insurance payments
- Accounts receivable
- Prior authorizations/predeterminations
- Dental practice-management software
- HIPAA and patient confidentiality
Experience in oral surgery, general dentistry, orthodontics, periodontics or pediatric dentistry is particularly valuable.
What We Are Looking For
We are looking for someone who is:
- Reliable and punctual
- Professional and friendly with patients
- Detail-oriented
- Comfortable discussing treatment costs and collecting payment
- Able to understand dental procedures and insurance benefits
- Comfortable communicating with insurance companies
- Able to prioritize multiple tasks in a busy surgical practice
- Willing to learn and take ownership of responsibilities
- Able to work independently while functioning as part of a small team
- Interested in growing with the practice long term
Schedule
This is intended to be a regular position with hours based on the needs of the practice.
Our primary clinical schedule is Tuesday through Friday, with administrative/front-office work potentially available on Mondays.
Compensation
Competitive hourly compensation based on experience and qualifications.
Employees may also be eligible for a practice collection-based performance bonus in accordance with the Practice's applicable bonus program.
Eligible employees may receive benefits including:
- Paid time off (PTO)
- Paid Practice-designated holidays
- Potential future retirement benefits
- Potential future employer-sponsored health insurance as the Practice grows
Specific eligibility requirements and waiting periods apply.
About Our Practice
Rome Oral Surgery & Implant Center is a surgeon-owned private oral and maxillofacial surgery practice serving Rome and the surrounding Northwest Georgia community.
We are building a patient-centered practice focused on excellent surgical care, patient safety, professionalism, efficiency, and strong relationships with our referring dental community.
We are looking for someone who wants to become an important part of a growing private practice rather than simply fill a front-desk position.
To apply, please submit your resume along with a brief description of your previous dental/medical insurance and billing experience.
Chris S Kim, DMD MD
Oral & Maxillofacial Surgeon
shchris.kim@gmail.com
Pay: $19.00 - $25.00 per hour
Work Location: In person
Salary : $19 - $25