Patient Access Supervisor

Mission Statement: We provide quality healthcare with compassion.

Vision: Exceptional people, delivering exceptional care, for a healthier community.

Values: We commit to accountability, respect, integrity, innovation, safety and excellence always.

About Rome Health

Rome Health is a trusted healthcare provider with a long-standing commitment to serving our community with compassion, quality, and integrity. As one of Newsweek's Greatest Midsize Workplaces in Health Care (2026) with deep roots in the region and a strong history of clinical excellence, we provide reliable, patient-centered care across a wide range of services. Our culture is built on teamwork, respect, and accountability, and many employees build long, meaningful careers here-reflecting the stability and supportive environment we offer. We are equally committed to the future, investing in employee growth, development, and career advancement.

Position Summary

Responsible for leading, overseeing and providing supervision of the work of Front-End Operations for Patient Access. Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance. Optimizes staff performance through process redesign, policy/procedure implementation, communications, continuing education and professional development activities, staff empowerment and outcome feedback. This position supports but are not limited to, the following essential job functions:

Responsibilities:

• Supervise, train, and support Patient Access Advisors and
• Oversee patient registration, admissions, scheduling, and check-in
• Ensure patient demographic information and medical records are
• Monitor registration workflows to reduce errors, delays, and duplicate medical
• Coordinate with clinical departments to support timely patient
• Help resolve registration problems and escalated patient
• Ensure compliance with HIPAA and patient confidentiality
• Monitor adherence to organizational policies and regulatory
• Conduct audits of registration accuracy and
• Identify workflow problems and implement corrective
• Develop procedures to improve efficiency and patient satisfaction.

Qualifications:

• Bachelor's degree in Healthcare or Business Administration, or a related field, or an equivalent combination of education and experience preferred.
• In lieu of a Bachelor's degree- a High School Diploma and Three (3) to five (5) years of relevant patient access/intake experience with documented evidence of performance achievement, history of operational process improvement suggestions and voluntary commitment to projects/teams
• Three (3) to five (5) years supervisory experience required. Experience in a complex, multi-site environment preferred.
• Strong communication and organizational skills
• Ability to multitask and work collaboratively in a team environment
• Basic clinical and computer skills preferred

Physical Demands

Must be able to independently set and organize own work priorities for self and for the assigned team, and successfully adapt to new priorities as part of a changing environment. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must demonstrate high levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience. Must be able to travel to the various Rome Memorial Hospital sites as needed. Physical requirements include ability to stand for long periods, push wheelchairs.

Benefits

Rome Health offers a comprehensive benefits package including medical, dental, and vision coverage, Health Savings Account (HSA), and a 403(b) retirement plan with company match. Additional benefits include group and voluntary life and AD&D insurance, supplemental coverage through Aflac, and employee discounts and perks programs.

EEO Statement

Rome Health is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, domestic violence victim status, or any other characteristic protected by applicable federal, New York State, or local law. Rome Health prohibits discrimination, harassment, and retaliation in all employment practices and provides reasonable accommodations as required by law.