What are the responsibilities and job description for the Shelter Operations Manager - St. Martin de Porres Residences position at Roman Catholic Diocese of Portland?
St. Martin de Porres Residence, Inc.
d.b.a. St Catherine of Siena Residence
PO Box 7227
Lewiston, ME 04243-7227
(Full Time)
GENERAL RESPONSIBILITIES
The Shelter Operations Manager is responsible for the overall management of the services of the men’s and women’s shelters and supervision of staff. This is a full-time, exempt position, that reports directly to the Executive Director.
The duties and responsibilities of this position require a minimum 40 hours per week. The schedule must include hours with each shift team each week; initially, 11am-7pm is envisioned. The manager must be flexible to meet the needs of the shelters.
SPECIFIC RESPONSIBILITIES
- Recruiting, hiring, and orientation of House Managers and Shelter Attendants.
- Overall supervision of House Managers.
- Be thoroughly knowledgeable of Shelter policies and procedures.
- Assist in creating operational efficiencies in conjunction with the Executive Director, the Board of Directors and its committees.
- Develop and manage work schedules to ensure that all shifts have proper coverage and assignments.
- Support volunteers by ensuring volunteers are sufficiently briefed and trained in the work of the Saint Martin de Porres and Saint Catherine of Siena Residences, relevant Shelter policies, and procedures needed to volunteer in or for the shelter.
- Coordinate intakes with applicable agency case managers/case workers and conduct or supervise live intakes with incoming guests and the House Manager.
- Assist the Executive Director and Board of Directors by completing statistical information and other reports as required.
- Coach and manage employee performance including performance evaluations.
- Inventory, monitor and procure food and supplies used in the shelters.
- Adhere to applicable regulations, contracts, and grant requirements.
- Establish and maintain effective working relationships with volunteers, guests, staff, community organizations, and the general public.
- Perform other duties as assigned by the Executive Director or Board of Directors.
PHYSICAL REOUIREMENTS
Should be able to stoop, lift to 25 lbs. and consistently maneuver within the two-story shelter areas. This position will work primarily indoors and may require repetitive motions and long periods of sitting. Must possess the ability to speak and hear English; French, Spanish and other languages spoken by New Mainers is a plus.
EDUCATION AND EXPERIENCE
Three (3) years experience in social services, and/or significant experience in public relations or human services field. Must have experience in supervision/management preferably with a non-profit or social services organization. Must be compassionate and able to work with diverse people and establish rapport with guests, volunteers, and staff.
- Must demonstrate leadership and interpersonal skills with the ability to motivate a wide range of people.
- Must be able to multi-task and manage work schedules and team performance.
- Must be detail-oriented, organized, and communicate effectively.
- Must have the ability to analyze and resolve problems, challenges, etc.
- Must be able to work under pressure and meet deadlines.
- Must be proficient in using Microsoft Outlook, Word, Excel, and other applications.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,000 - $55,000