Gifts Administrator

Gifts Administrator Non-Exempt

Purpose of Position

Oversee all aspects of Diocesan stewardship donor relations while utilizing the donor database (Blackbaud NXT/Raiser’s Edge). Ensure accurate and timely gift acceptance, acknowledgement and recording. Responsive to all donor inquiries timely.

Essential Duties, Responsibilities and Functions

· Receive and respond to all donor phone calls and email communications.

· Maintain accurate donor records for the Stewardship Office.

· Process donations sent to the Stewardship Office.

· Coordinate pledge billing including credit card and ACH gift processing.

· Ensure that consistent data standards are followed in the donor database.

· Process checks received from diocesan finance office and other ministry offices, as needed.

· Fulfill requests for and share information with other members of the Stewardship Department as requested.

• Enter charitable gift information into Raiser’s Edge.
• Ensure up to date donor biographical information as obtained from donor pledge cards, donor phone calls, updates, and returns.
• Process gift and pledge payments, payment adjustments, write offs, online giving, and processing of all credit card gifts.
• Acknowledge gifts within prescribed time frame.
• Prepare and mail all pledge reminders and other in-house, non-profit mailings.
• Communicate with priests, deacons, parish secretaries, bookkeepers and donors as needed

· Manage confidential administrative and communication assignments utilizing knowledge of donors, diocesan operations, procedures, and personnel.

· Communicate gift processing issues to donors (e.g. letters to donors for returned checks or rejected credit cards; follow-up phone calls; emails).

· Assist with Bishop’s Appeal for Ministries correspondence (e.g., Donor Acknowledgements of all types (both emailed and mailed); Monthly Pledge Reminders; and Annual Tax Statements).

· Handle telephone calls and emails from donors and parish office staff for the purpose of updating information and/or assisting either party with concerns and issues pertaining to data administration, stewardship, and/or the donation process.

• Provide associated administrative support to the Office of Stewardship and other duties as may be assigned.

· Other duties as needed.

Required Education, Skills, Experience and Abilities

· Associates degree or higher in Business; Accounting; Computer Sciences; Database Management; or similar field. (Relevant work experience in a similar field, with qualifying education level, may be substituted for specified degree field)

· Experience with Blackbaud NXT/Raiser’s Edge is highly preferable, but the diocese will consider experience with similar fundraising databases as well as other data entry experience.

· Experience with Microsoft products including Outlook, Word, and Excel.

· Demonstrated organizational ability with strong attention to detail.

· Skilled with database tools and software.

· Must be able to successfully pass a background check

· Must be proficient on a computer: must be able to sit for long periods and enter data accurately

· Must be able to type quickly and accurately.

· Must have demonstrated interpersonal skills and ability to work collaboratively

· Must be able to lift up to 15 lbs.

Benefits, Pay, Hours, Locaton

· Health, Dental and Vision Insurance

· Health Savings Account

· Life Insurance

· Pension

· 403(b) savings plan with 3% match

· LTD, AD&D insurance

· 35-hour work week

· Generous paid time off

· 15 paid holidays plus

LOCATION: Chancery Office – 805 S. Northshore Dr. Knoxville, TN 37919

Pay: $21.00 per hour

Submit Cover letter and Resume to Maura Lentz at mlentz@dioknox.org

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $21