Sales Support

Guild is looking for a dynamic sales support specialist to work with the SVP of trade sales in best supporting the varied needs of Guild and Guild Gallery.

KEY RESPONSIBILITIES:

• Owning product tagging in Guild/ Gallery; going through the showroom/Gallery daily to check products and ensure that all pieces are appropriately tagged
• Editing line sheets and other sales related PDFs
• Making sure that packing supplies on showroom floor (bags, boxes, tissue etc.) are adequately stocked
• Liaising with Warehouse to ensure that we have adequate quantities of wood/metal/stone samples present on showroom floor, liaising with Production team to order replenishments well in advance if low on stock
• Partnering with senior sales team members to pull inventory for orders off the floor to mitigate overselling; check stock levels on floor/ fulfillment area on behalf of sales team
• Provide coverage for the gallery front desk, greeting clients in a hospitable way with the intent of assessing buying potential; escalate serious walk-ins, phone calls etc. to Gallery Director (WH)
• Work with SVP of trade sales to formulate SOP on capturing qualified gallery leads
• Oversee gallery inventory and related content on web sales channels (Artsy, Artbinder, Guild Gallery website), including onboarding the artists and ensuring sold items are properly marked
• Maintain up-to-date and accurate artist presentation materials, including but not limited to line sheets, price lists, and individual PDFs.
• Ensure that the sales team has up-to-date and accurate artist presentation materials, including but not limited to- line sheets, price lists, and individual PDFs; red-dot any sold pieces; assemble packets with line sheets/artist packets, so that they are readily available for clients
• Oversee the gallery desk area to maintain an organized, clean and welcoming environment for clients and artists, bubble up any aesthetic concerns to Custodial department for swift resolution
• Add all dimensions and materials to each gallery/ community piece currently for sale in Shopify, and routinely check to ensure that this is up to date
• Use product knowledge and selling techniques to place Community/ Accessories with clients; escalate any gallery related inquiries to Gallery Director (WH) and any MTO (furniture/lighting) inquiries to SVP of trade sales
• Keep an up-to-date record (pipeline) of in progress sales; send this document along with reporting about activities and accomplishments weekly to SVP of trade sales
• Assist customers in a friendly, knowledgeable, and enthusiastic manner
• Provide product feedback that will enhance product offering to clients
• Act as customer care when necessary, providing full and complete information in a timely manner to support the resolution of all client service issues

REQUIREMENTS:

• An enthusiastic team player, who’s eager to provide support
• Computer proficiency with MS Office; Outlook, Excel, Word
• Strong communication abilities - both verbal and written.
• Ability to recognize and react to changing work demands, and competing priorities
• Must be able to pack, unpack and move stock when supporting in receiving / stocking functions.
• Attention to detail, superlative time management and problem-solving skills
• Scheduling flexibility, and availability to work nights and weekends (a typical shift would be 12pm-9pm)
• Ability to work throughout holiday season