Complete Auto Reconditioning Specialist

PURPOSE OF JOB:

This position is responsible for overseeing the reconditioning process for pre-owned vehicles.  This includes, but not limited to, performing the initial inspection to determine whether vehicles are designated for retail or wholesale, coordinating outside detailing of the vehicles, coordinating the photography process, and managing the inventory condition on the lot.  This position works directly with Fixed Operation and Sales departments as well as outside vendors

JOB DUTIES:

Primary Responsibilities

• Perform the initial inspection of the vehicle with a test drive to examine and diagnosis to repair and restore the vehicle’s body, interior, and mechanical components.
• Utilize appropriate software to direct Pre-Owned Assistant Service Manager of needed repairs or diagnostic needs.
• Manage the reconditioning process from vehicle intake to final quality check, ensuring all vehicles meet the company’s standards and repairs are timely and accurate.
• Discussing repairs with the Fixed Operations department and providing labor estimates using the standard automotive labor and parts cost manuals and knowledge and monitoring the repair time.

• Work closely with the Detail Manager to ensure the vehicles sent for sublet are cleaned appropriately and ready for sale.
• Assist Service Technician(s) with any additional needed repair recommendations.

Secondary Responsibilities

• Monitor Rapid Recon to ensure vehicles move through the process in a timely fashion.  Utilize software to prepare weekly reports of vehicles in process through the Service Department for Pre-Owned Manager, Service Manager, and General Manager.
• Work with the BDC Manager to order departmental supplies as needed with authorization from Pre-Owned Manager and General Manager.
• Perform lot walk throughs to inspect vehicles with PDR Technician to confirm needed repairs.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

Full-Time Employee Benefit Options Include:

• Health, Dental, & Vision Insurance
• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
• Life and Accidental Death & Dismemberment Insurance
• Short- and Long-Term Disability Insurance
• Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
• Paid Time Off for Vacation, Sick, and Holidays
• Employee Assistance Program

This does not necessarily list all responsibilities, duties, requirements or efforts associated with the job.  While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

Education:

• High school diploma/equivalent is minimally required.
• 2-year associate degree or equivalent is preferred.
• Certification in automotive technology or related field is preferred.

Experience:

• 2 years of automotive reconditioning experience is minimally preferred.

Other Knowledge, Skills, Abilities & Competencies:

• Maintain confidentiality of business-related information.
• Possess and maintain fundamental knowledge of the auto dealership sales industry.
• Proficiency with automotive diagnostic and repair tools and equipment.
• Knowledge of automotive industry standards and practices.
• Exceptional customer service skills.
• Excellent organizational and time management abilities.
• Attention to detail and commitment to quality.
• Strong problem-solving abilities skills
• Strong documentation skills.
• Ability to work with software and internal systems, including Microsoft Office applications and Dealership Management System.
• Ability to work in a fast-paced environment.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.

This does not necessarily list all responsibilities, duties, requirements or efforts associated with the job.  While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.