SC

General Description (Duties & Responsibilities)

Daily Workflow

•    Manage daily Cardiac Rehab Specialist (CRS) shift operations for the virtual Cardiac Rehab program.

Daily Workflow Tasks

•    Handle patient communication, adjusting patient schedules by scheduling and/or rescheduling appointments.
•    Ensure optimal patient coverage for CRS staff during their time off.
•    Coordinate with clinical and support teams, including CRS's, Clinical Leads, and Registered Dieticians, to manage staffing levels and promptly address any coverage gaps.
•    Facilitate patient onboarding and ensure smooth transitions throughout their rehab journey, educating patients on the program's details and requirements.
•    Communicate effectively with CRS's, Clinical Leads, Program Liaisons, Registered Dieticians, Cardiologists, Nurse Practitioners, etc., in a fast-paced environment, quickly and efficiently. Be able to work with a diverse group of patients.
•    Assist patients in setting up for their initial session by helping with the correct placement of an EKG on their chest, pulse oximetry, and blood pressure cuff. Provide instructions to patients on first session needs and assist in completing intake surveys.
•    Implement process improvements to streamline scheduling and session management.
•    Collaborate with IT support to resolve technical issues affecting virtual session delivery, acting as the first responder during patient sessions. Promptly troubleshoot and address patient IT problems using a variety of systems and resources.
•    Develop and implement contingency plans to address unexpected challenges such as technical failures or staffing shortages.
•    Utilize comprehensive medical record systems proficiently to accurately document and track patient needs throughout their rehabilitation journey.
•    Assist in program improvement projects, contributing ideas and strategies for enhancing the effectiveness and efficiency of the cardiac rehab program.

Skills & Abilities

•    Excellent interpersonal skills
•    Strong analytical and problem-solving skills. 
•    Must be bi-lingual (English and Spanish)
•    Sound organizational skills.
•    Excellent communication skills.
•    Exceptional customer service skills.

Work Experience Requirements

•    2 years’ experience in relevant duties such as scheduling and coordination of team schedules.
•    5 years clinical experience as an exercise physiologist, cardiac rehab specialist or equivalent
•    Experience in Electronic Medical Record platforms

Direct Reports

N/A

Physical Demands and Working Conditions

•    Ability to sit at a computer terminal for an extended period.
•    Moderate noise (i.e., phone calls, online meetings, computer audio)
•    While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
•    Specific vision abilities required by this job include close vision requirements due to computer work.
•    Regular, predictable attendance is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing people@romtech.com.