JOB DESCRIPTION

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all responsibilities, duties, and skills required.

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Job Purpose

The Delivery & Installation Technician supports operational and customer experience objectives by ensuring the safe, accurate, and efficient delivery, assembly, and installation of mobility equipment. This role contributes to improved customer safety, independence, and satisfaction by delivering high-quality installation services and ensuring equipment is fully functional at the point of use. The position is structured as a task-based, field services engagement aligned to business demand and service needs.

Key Responsibilities

Essential Duties

• Deliver mobility and medical equipment to residential and commercial locations in a safe and timely manner
• Assemble and install equipment including lift chairs, wheelchairs, scooters, ramps, and stair lifts according to manufacturer and company standards
• Verify proper functionality and safety of all equipment at the time of installation
• Provide basic operational instruction to customers to ensure proper use and safety
• Load, transport, and unload equipment using safe handling practices
• Troubleshoot and resolve minor mechanical issues encountered during delivery or installation
• Maintain professional communication and customer service standards during all service interactions
• Represent the company in a professional manner while on-site and in the field

Other Functions

• Maintain cleanliness and organization of tools, vehicles, and work areas
• Support basic coordination of delivery schedules and service needs as mutually agreed upon
• Performs other mutually agreed upon duties consistent with the applicable engagement or contract

JOB QUALIFICATIONS

Skills and Abilities

Required:

• Strong mechanical aptitude and ability to safely use hand and power tools
• Ability to problem-solve and troubleshoot basic mechanical issues
• Strong time management and dependability in a field-based work environment
• Effective communication and customer service skills
• Ability to work independently and manage assigned service tasks

Preferred:

• Familiarity with mobility or medical equipment
• Basic electrical or carpentry knowledge
• Experience interacting directly with customers in service-based roles

Work Experience Requirements

Required:

• Demonstrated hands-on mechanical or technical experience (professional or personal)

Preferred:

• 1–3 years of delivery, installation, construction, or assembly experience

Education Requirements

Preferred:

• High school diploma or GED

License and Certification Requirements

Required:

• Valid driver’s license with a clean driving record

Physical Demands and Working Conditions

Category: Driving

This role requires extended periods of driving and field-based activity. The contractor must be able to safely operate a vehicle and perform physical tasks associated with delivery and installation services.

Additional requirements include:

• Ability to lift, carry, push, or pull equipment typically ranging from 50–100 lbs, with assistance as needed
• Frequent standing, bending, kneeling, and movement during installation activities
• Exposure to indoor and outdoor environments, including varying weather conditions
• Regular use of hand tools, power tools, and transportation equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.