Customer Service Specialist

Responsibilities:

• Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders, service issues, and account inquiries.
• Educate patients and customers on medical products, usage guidelines, and delivery timelines.
• Support the sales team with order processing, tracking, and follow-up communication.
• Manage inbound and outbound calls, emails, and messages with professionalism and urgency.
• Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.
• Document all interactions and maintain accurate records in CRM or EMR systems.
• Collaborate with internal teams (sales, logistics, billing) to ensure a seamless customer experience.
• Monitor open orders, backorders, and follow up to ensure timely fulfillment.

Skills & Abilities

• Fluent in Spanish preferred but not required
• Experience in handling inquiries across multiple channels including phone calls, live chats, and emails

Work Experience Requirements

• 2 year of customer service or dispatching experience

Direct Reports

N/A

Physical Demands and Working Conditions:

• Ability to sit at a computer terminal for an extended period.
• Moderate noise (i.e., phone calls, online meetings, computer audio)
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing people@romtech.com

Salary : $22