Account Coordinator

RollPros is a leader in providing innovative, automated solutions for the cannabis industry, helping clients streamline operations and scale efficiently in a fast-growing market. We’re a team of problem-solvers who thrive in a dynamic, high-performance environment where execution, and adaptability matter.

• This role operates in an office-based environment with frequent communication via phone, email, and internal systems. Success requires strong organizational skills, responsiveness, and the ability to manage multiple priorities in a fast-paced setting.

• The Account Coordinator role offers a clear path for advancement to Senior Account Coordinator and Account Manager, with increasing responsibility, greater client ownership, and compensation that reflects performance and growth.

The Account Coordinator (AC) serves as a direct support partner to Account Managers, assisting in the execution of day-to-day account operations. This role is responsible for transaction processing, order tracking, client communication, and administrative coordination to ensure accounts run smoothly and efficiently. The ideal candidate is highly organized, detail-oriented, responsive, and comfortable working in a high-volume, technology-driven environment. 

• Support Account Managers with day-to-day account operations, client coordination, and deliverable tracking
• Process transactions and manage orders from start to completion, ensuring accuracy and timely follow-up
• Handle inbound calls and emails, provide status updates, and manage routine client inquiries
• Identify and escalate issues related to orders, billing, or account activity
• Maintain accurate records in HubSpot and internal systems, including documentation and communication logs
• Assist with reporting, data entry, and administrative tasks while ensuring deadlines are met



• High school diploma or equivalent
• 1–3 years of experience in customer service, administrative support, or account coordination
• Strong proficiency using a Windows-based PC, including file management, system navigation, and multitasking across multiple applications
• Experience using Google Workspace (Docs, Sheets, Gmail)
• Technically proficient and comfortable learning new systems quickly such as CRMs, order management platforms, and other internal tools.
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced, operational environment

• Experience with Hubspot, Fishbowl, and or other order management/CRM systems
• Background in a transactional or operations-heavy role

• Time management and prioritization
• Problem-solving and follow-through
• Customer service orientation
• Accountability and reliability
• Cross-functional communication
• Technical proficiency and systems navigation