Financial Aid Counselor

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Our Service
Excellence Philosophy:

At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.

Click here to learn more about our commitment to Service Excellence at Rollins College!

Benefits & Perks:

• 25 Days - Paid Time Off (vacation, sick and personal time)
• 10 Days - Paid Holidays
• 5 Days - Paid College Closure Days
• Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
• 100% Employer-Funded Health Reimbursement Account ($125 /month)
• 100% Employer-Paid Short & Long Term Disability Insurance
• Domestic Partner Benefits
• 11.5% Employer Retirement Contributions
• Discounted On-Campus Dining Meal Plans
• Free On-Campus Parking
• Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
• Free Full Tuition for Employees and their Families
• Pet Insurance
• 100% Employer-Funded Employee Assistance Program
• Flexible Spending Accounts
• Award-Winning Wellbeing Programs: Blue Rewards, Rally Dollars, Hinge Health Musculoskeletal Coaching
• Plus More!

Additional Perks:

• Local & National Discount Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards and more)
• Free E-Training Courses & Professional Development Opportunities
• IT Software & Laptop Discounts (Apple, Lenovo, and more)
• College Bookstore Discounts
• Annual Service Awards & Recognition Programs
• Discover what it's like to live in Orlando: Live, Work, Play and Learn
• Plus More!

Rollins offers a competitive salary, along with our generous befits package!

Job
Summary:

Few investments in life are as monumental as that of a college education. As such, no other investment promises the lifelong dividends the right college education promises. At Rollins, we believe that value is everything and the Office of Financial Aid is dedicated to providing the tools and resources necessary to help you invest in a Rollins education.

Come be a part of helping students pursue their college goals ... The Office of Financial Aid at Rollins College seeks a Financial Aid Counselor to join their team!

Essential Job Functions

• Counseling, advising, and awarding students and families about financial aid eligibility.
• Reviewing and determining initial eligibility for the Florida Effective Access to Student Education grant (EASE), and/or Bright Future awards.
  
• Determining renewal eligibility for all federal and state aid programs in accordance with all applicable laws, regulations, policies, guidelines, and other governing criteria; reviewing and approving or denying appeals for each individual program.
  
• Administering $3,000,000 Pell Grant Program using The U.S. Department of Education Common Origination and Disbursement System (COD): Transmitting origination & disbursement records, processing Discrepancy Reports, researching & correcting problems on each individual student, and exporting files in FTP.
  
• Coordinating with other institutions on the eligibility of students with awards at both institutions, and notifying students of any Pell Grant changes.
  
• Managing the Federal Pell grant monthly and year-end reconciliation.
  
• Confirming and awarding Veteran Administration Yellow Ribbon awards.
• Standing as the representative in meeting with students and reconciliation of all VA funds.
  
• Identifying students that need federal refunds or financial aid cancelled due to changes in their enrollment status.
  
• Presenting during on campus and off campus financial aid events.
  
• Processing "Exit Interviews" in accordance with Federal Regulations for all students who graduate, withdraw, or fall below six credit hours.

• One to three years customer service experience.

Preferred
Qualifications:

• Bachelor’s degree from an accredited University or College.

Knowledge, Skills, & Abilities:

• Thorough knowledge of business English, spelling and grammar.
• Knowledge and practice of organizational and time management skills.
• Proven customer service experience and communication skills.
• Ability to effectively communicate with staff and families.
• Proficiency with personal computers and software for word processing, spreadsheet, and database management
• Ability to maintain and update files and records with a high degree of accuracy.
• Ability to analyze information and exercise sound judgement in determining eligibility for financial aid.
• Ability to interpret and understand complex instructions and regulations.

Work Environment:

• Campus-based, front-facing customer service position, working in an office environment.
• Regular use of a computer and databases.
• Flexible scheduling, including evenings and weekends, may be required on an “as needed” basis.

Instructions to Applicants:

To apply, please submit an application and upload the following materials:

Diversity & Inclusion at Rollins:

Rollins is committed to fostering a diverse and inclusive campus community, and the College celebrates the open exchange of ideas within a climate of civility and mutual respect. We view differences—from race and ethnicity to sexual orientation and political perspectives—as rich opportunities for understanding, learning, and growth. To learn more, please click here.

Through its mission, Rollins College is firmly committed to creating a just community that embraces multiculturalism; persons from historically under-represented minority groups are therefore encouraged to apply. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by federal, state, or local law, in its educational programs and activities.

FLSA Status:

Exempt

Service Months:

12