Reservationist

Why Join Our Team:

An outstanding opportunity exists to join the high performing team of dedicated ladies and gentlemen who operate one of the country's finest private clubs. Rolling Rock Club has a national reputation for outstanding hospitality, picturesque surroundings and a unique range of sporting amenities from golf, swimming and tennis to boasted stocked trout streams, duck ponds, game birds and shooting ranges.

Founded in 1917, Rolling Rock Club's premier private club is located in historic Ligonier, Pennsylvania approximately 50 miles from downtown Pittsburgh. The Club is nestled between the Chestnut Ridge and Laurel Mountain Valley ranges at the far west end of the Appalachian Mountains. Organized as an English gentlemen's sports club, land conservatory and wildlife sanctuary the surrounding landscape is truly one of the most beautiful and serene parcels in the Eastern region of the United States.

The Mission:

The mission of the club is to preserve legacy and to ensure that its members always maintain the highest standards of stewardship towards the buildings, land and environment while respecting the employees and supporting the neighboring community.

The Vision:

To be a special place providing gracious and genteel hospitality for the enjoyment of a proper country life; in the clubhouse, in the fields and on the stream; with a membership that embraces the experience and values and respects club traditions.

Team Member Benefits:

Team Member Appreciation:

• Health & Wellness initiatives
• Hot team member meals daily
• Golf pro shop and Orvis endorsed Fly Fishing shop discount
• Golf privileges on most Mondays
• Employee appreciation events
• Annual team member family events
• Complimentary uniforms and uniform reimbursement

Work/Life Balance:

• Paid time off begins accruing your first day
• Paid vacation, holidays, and personal days
• Flexible schedules

Medical & Insurance:

• Medical, dental and vision insurance
• Life insurance

Planning For the Future:

• Competitive wages
• 401(k) retirement plan
• Employee education allowance
• Team member referral bonuses

Pre-Employment Process

Offers of employment are contingent upon applicants to consenting to, and successfully passing, a pre-employment screening, which includes a background check and drug test.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national identity, national origin, Veteran, or disability status.

SUMMARY

The primary responsibility of the Reservationist is to assist Members graciously and effectively with room and private event reservations. The Reservationist will be required to have a strong grasp on all Club amenities and services to communicate with Membership. A strong knowledge of the history and legacy of Rolling Rock Club is required. This position will serve as the communication liaison between Membership and Club staff. 

ESSENTIAL FUNCTIONS

• Communicate with Club Membership professionally and effectively to ensure the high quality of service is consistently met.
• Catalogue Member preference information and communicate these effectively with Clubhouse management.
• Maintain a strong understanding of Club room accommodations, Clubhouse layout and room pricing.
• Answer incoming Member calls and effectively book overnight room reservations and sports and recreation reservations.
• Demonstrate strong Member recognition, providing personalized and welcoming service.
• Maintain proficient working knowledge of Front Desk operations and the Club's dispatch service.
• Perform Front Desk duties as necessary to support daily Club operations and Member service.
• Collaborate effectively with other departments while maintaining a positive and professional demeanor.
• Provide concierge service for local tourism attractions.
• Work evenings, weekends and holidays as necessary to support private parties and Club events.
• Arrange meal reservations for Members and guests.
• Follow up promptly and consistently with Club Members and team members to ensure requests, questions, and outstanding items are addressed and communicated.
• Maintain a thorough working knowledge of Club platforms, including Northstar, Club Dining and the Club website.
• Create and dispute Banquet Order Forms (BEO's) for each event.
• Design and print menu cards for Member events.
• Communicate Member concerns or complaints to management promptly and proactively.
• Understand, implement, and follow through on management directives and goals to ensure efficient and effective reservation and event administration.
• Respects the Club's customs and traditions and works to preserve Rolling Rock Club as a "quiet country English Manor".
• Perform other related duties as assigned.
• Maintains regular, consistent and reliable attendance.

QUALIFICATIONS

Required

• Following guidance and direction from senior management effectively, efficiently, and appropriately.
• Must possess excellent analytical, communication, organizational, and time management skills.
• Computer proficiency, preferably in Excel, Microsoft Word, and Google.
• Excellent spoken and written English.
• Demonstrated track record of strong attention to detail and excellent communication skills.

SKILLS

• Good interpersonal and communication skills, both verbal and written and the ability to work well with co-workers and Membership.
• Ability to use good judgement and maintain discretion and diplomacy while performing job duties. 
• Ability to remain calm, courteous, and helpful.
• Excellent typing and communication skills.
• Ability to maintain confidentiality of all Members and Club information.
• Ability to work cohesively with other departments.
• Ability to prioritize, organize and follow up.
• Good organizational and planning skills.
• Fundamental time management skills and ability to multi-task and prioritize work, both with a team and independently. 
• Ability to problem solve and react quickly to any issues which arise during a shift.

PHYSICAL DEMANDS

• Ability to lift 50 lbs.
• Ability to work in front of a computer screen for 2 hour periods without break.
• Ability to move independently around the Clubhouse for periods of 3-4 hours.
• Ability to lift and file up to 10-30 pounds as needed
• Ability to type for 2 hours periods without break.
• Availability and understanding that the position often requires hours in excess of a standard workweek (40-50 hours).