IT Support Specialist

IT Support Specialist

Location: Crowell, Texas

Employer: Rolling Plains Management Corporation (RPMC)

Status: Full Time, Monday-Friday, 8am to 5pm

Position Summary:

Rolling Plains Management Corporation is seeking a qualified candidate to fill an IT Support Specialist position in our Central Office in Crowell, Texas. This is a full-time hourly position that reports directly to the IT Director. The normal work hours are Monday- Friday 8:00am-5:00pm. However, additional hours may be required should the need arise due to emergency situations. This position may be required to work various shifts including evenings, weekends, overtime as necessary, and during inclement weather.

The IT Support Specialist maintains the functionality of the Rolling Plains Management Corporation's IT system at the user level, by setting up hardware and software for employees, responding to requests for assistance, monitoring network performance, and delivering a variety of IT usage skill training and self-help materials.

Essential Job Functions:

• Install IT equipment including hardware and software and configure to specifications at all Rolling Plains' facilities.
• Document installation activities and daily communication regarding issues that may arise and the remedial solution taken.
• Train users on the proper use of hardware and software
• Develop training materials and SOPs to help ensure maximum efficiency.
• Respond to users' inquiries regarding computer software and hardware operation problems.
• Determine technical assistance needs by conferring with users, conducting diagnostics, and consulting technical resources.
• Perform minor repairs; refer major hardware or software problems or defective products to vendors or technicians for service.
• Oversee the daily overall performance of computer, network and backup systems.
• Confer with staff, users, and management to help establish requirements for new systems or modifications.
• Keep apprised of new developments in technology by attending conferences and seminars or through other resources such as books, videos, etc.
• Ensure confidentiality and security of client data and organizational information.
• Display a professional appearance, demeanor, and attitude to ensure a positive interaction with employees, and clients.
• Maintain organizational equipment and facilities that are professional in appearance and function to ensure maximum efficiency.
• Remain drug-free, as verified by periodic drug screenings.
• All other duties, as assigned.

Benefits Package:

RPMC offers its full-time employees a comprehensive benefits package that includes:

• Medical (mostly employer-paid) and employer paid dental, and vision insurance
• $25,000 life insurance policy at no cost to employee
• Dependent care FSA (up to $5000 per year provided by employer)
• Telemedicine, tele-counseling, and Employee Assistance Program (EAP)
• Matching 401K plan
• Paid sick leave, vacation leave, and 14 paid holidays
• Voluntary benefits: critical illness, accident, long-term disability, and supplemental life insurance

Additional Details:

• Position remains open until filled

Rolling Plains Management Corporation is an equal opportunity employer.

Minimum Requirements:

• Associate's degree in Information Technology, Computer Science, or a related discipline is preferred.
• Must possess a valid driver's license and provide proof of insurability.
• A minimum of one (1) year experience with help desk software and remote desktop support is required. Experience with Windows Server environments, including basic administration tasks such as user management, shares, and permissions preferred.
• Certifications from Microsoft, Cisco, CompTIA, and experience in Cisco or HP switchgear and firewall products or other VOIP commercial phone systems is preferred.

Physical Demands:

• Ability to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting, standing, walking, or riding in a vehicle for extended periods of time or other duties assigned
• The usual requirements in an office/classroom/etc. environment may require lifting boxes of supplies, equipment, and occasional adjustments of office furniture.
• Occasional pushing, pulling, lifting and/or moving up to 75 pounds.
• Employee regularly required to bend and stoop in the process of installing and managing equipment.
• May be required to sit in both a vehicle and office and stand for up to 2 hours at a time

Work Environment:

• Constant interaction with co-workers
• Regular use telephones, video conferencing, copy machines, computers;
• Organization and securing of work documents must be maintained
• Ability to adapt to inclement weather conditions and/or situations.
• Noise level within office environment is normally moderate.
• Ability to work in a stressful environment and deal effectively with stress.
• Ability to perform duties and adapt to flexible work schedules as established by management.

Travel Requirements:

• • Must be able to travel to the off-site/remote offices (Head Start locations, Offices in Wichita Falls and Abilene) for maintaining, trouble-shooting of problems and support for personnel.

Travel Requirements:

• • Must be able to travel to the off-site/remote offices (Head Start locations, Offices in Wichita Falls and Abilene) for maintaining, trouble-shooting of problems and support for personnel.

Salary : $5,000