IT Support Technician - On-site

General Summary of position:

Provides technical support for computer hardware, software, telephones, emails and office equipment. Responds to branch and/or departmental requests for installations and general assistance; and acts as an information source to others. Employees in this job class interface with third party vendors and monitor a variety of server backups and virus logs. This job class requires knowledge of computer hardware and software systems, and the ability to effectively troubleshoot and resolve a variety of computer problems.

Essential Duties and Responsibilities

IT Support responsibilities including, but not limited to:

• Provides technical support for telephones, emails, computer hardware, software and office equipment for bank employees; responds to branch and/or department requests for assistance and installations.
• Acts as a general information source to others regarding use of personal computers, related workstation hardware and software programs and equipment; telephones and email; responds promptly to incoming calls from network users; logs all reported incidents.
• Troubleshoots a variety of problems and resolves immediately when possible; refers unsolved problems to IT Officer or appropriate third party vendor; monitors problems.
• Installs local workstations, printers or scanners as directed.
• Unlocks and reset bank users when needed.
• Assists with additions, changes, corrections, and physical moves of existing personal computers and telephone systems; may coordinate efforts with external vendors
• Set up new employees in all systems necessary for their job responsibilities.
• Disable terminated employees in all systems when needed.
• Maintains effective working relationships within IT department, bank employees and a variety of outside vendors.
• Assist in IT audits and exams and complete any noted violations and recommendation made.
• Performs other duties as assigned.

The Essential Duties and Responsibilities listed on the Job Description shall be performed in accordance with the policies and procedures established by Rolling Hills Bank & Trust. The Job Description is not intended to be all encompassing, but is intended to give an overview of the essential duties and responsibilities of the job. You may be asked to complete other duties, as assigned, in an effort to fill a need or to assist another department.

Requirements

Required Skills and experience

• Ability to diagnose and resolve technical problems effectively.
• Strong communication skills for explaining technical issues to non-technical users.
• Experience with Windows operating systems, hardware, and software.
• Experience with helpdesk and ticketing systems.

Required Personal Characteristics

• Self-motivated
• Honest
• Dependable
• Flexible
• Excellent written and oral communication skills
• Organized, with attention to detail, taking pride in your work
• Ability to take direction and feedback from supervisors that lead to positive outcomes
• Take responsibility for your own actions
• The ability to interact positively with co-workers and to work as a member of a team